Lisa W.

Lisa W. Email and Phone Number

Global Principal Project Manager, Implementation Manager, Emergency Service Operations Manager, Engagement Manager, Consultant, @ BCD Travel
St. Louis City County, Missouri, United States
Lisa W.'s Location
St Louis, Missouri, United States, United States
About Lisa W.

Over 12 years of proven results in project management leading and implementing clients in more than 100 countries globally from various industries including agriculture, pharmaceutical, manufacturing, finance, oil and gas, and technology. Successfully facilitate the definition of project goals, customer requirements, project tasks, and resources requirements. Assist in resolution of differences within the project scope, functional areas, and customers. Drive for results through a sense of urgency, persistence, and accountability to take the actions required to achieve results. Handled various responsibilities in previous global project manager positions and quickly established talents in prioritizing tasks, meeting deadlines, and finding solutions to eliminate obstacles. Possess expert skills in problem resolution, planning, monitoring, reporting, resource management, quality, and risk management with multi-level global projects. Consistently deliver technology integration projects on time and on budget, with a strong background leading global virtual teams with a track record of high client satisfaction. Offer proven success identifying and resolving project constraints, resulting in on-time and on-budget delivery. Leadership style focuses on engaging team members to communicate, dynamically solve problems, and deliver the highest quality solutions. Created and developed a playbook outlining the digital tool attributes and improvements required to incorporate a vendor’s digital tool into the platform used internally. Worked with product teams internally and externally to develop a more efficient and robust corporate digital booking system which included a savings of $30M. Created a user acceptance testing (UAT) process improving efficiency that was utilized across several digital products and tools. Assisted in performing root cause analysis (RCA) of internal product data, developing counter strategies, and improving performance. Skills:Project management & program management Established procedures and knowledge PMI project management methodologiesMicrosoft Word, Excel, Project, and PowerPoint Project & work management software: Jira, Confluence, SmartSheets, Salesforce, MS Project, Visio, AtTask, and iMeetScope and Requirements developmentData and risk analysis Software development life cycle Agile Problem resolutionOrganization leadershipRelationship developmentPlanning and coordinationStrategic planning & operational improvement

Lisa W.'s Current Company Details
BCD Travel

Bcd Travel

View
Global Principal Project Manager, Implementation Manager, Emergency Service Operations Manager, Engagement Manager, Consultant,
St. Louis City County, Missouri, United States
Website:
bcdtravel.com
Employees:
16339
Lisa W. Work Experience Details
  • Bcd Travel
    Bcd Travel
    St. Louis City County, Missouri, United States
  • Grasp Technologies
    Senior Project Specialist
    Grasp Technologies Oct 2024 - Present
    Dublin, Ohio, Us
  • Insight Global.
    Project Manager
    Insight Global. Apr 2023 - Aug 2024
    Led the migration from a homegrown legacy database to the FISERV legacy database supporting MOHELA’s financial student portal for the business operations teams.Coordinated business requirements, planning sessions, project status and development of 2 new tools supporting the FISERV legacy financial database. Led five business operations teams to validate over 450 letters to ensure they functioned in both CLASS and CARES products.Prioritized and managed over 50 varieties of business and enhancements requirements supporting the business operations teams relationship with Product Development. Provide working relationships between the Operations and Product Development teams to review business requirements and enhancements for key external and internal SAAS tools. Developed a project structure to support implementation of in-house SAAS products, MOHELA Toolbox and LPQ Systems. Led the business operations to align business requirements for both SAAS in-house products along with creating and developing training specifically for 8 key operations teams.Conducted the training development and creation of the training program for MOHELA’s Toolbox and LPQ System.
  • Everbridge
    Engagement Manager
    Everbridge Jan 2022 - Apr 2023
    Boston, Massachusetts, Us
    Led project success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.Built and executed detailed project plans, owned project activities, and worked with other team members to execute on project deliverables to ensure on time, high quality deployments.Identified and drove efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis and maintaining process documentation.Led the discovery process for qualifying and creating a solution that solves customers’ objectives to integrate Everbridges’ features into existing crisis management workflows.Assisted customers in navigating the technical aspects of the on boarding process and identifying when to best utilize the Technical Assistant Manager.Documented customer pain points and advocated internally to influence product changes.Assisted customers with quickly identifying potential issues and escalating appropriately ensuring the best possible experience during the onboarding period.
  • Tripactions
    Principle Project Launch Manager
    Tripactions Apr 2021 - Jan 2022
    Palo Alto, California, Us
    Successfully completed deployment of the TripActions travel and expense platform for a portfolio of enterprise customers.Partnered with Customer Success as a customer-facing consultant to drive complex, multi-stakeholder global implementations across industries, understanding the customers’ business and technical needs related to the implementation of the TripActions platform. Built and executed detailed project plans, owned project activities, and worked with team members to execute on project deliverables and ensure on time, high quality deployments. Key global project manager and technical point-of-contact through launch, ensuring clients had a seamless onboarding experience. Provided excellent customer experience through high-quality interactions and communications. Served as a TripActions and implementation subject matter expert. Worked with Sales and Customer Success on pre-engagement opportunities and requests for proposals (RFPs).
  • Cwt
    Global Project Manager
    Cwt Mar 2015 - Jan 2021
    Minnetonka, Minnesota, Us
    Managed large global client implementation projects, multi-regional clients, and a global client base which typically had multi-month project lifecycles.Led and engaged project teams including client stakeholders, and communicated with global program managers, executive leadership, and internal stakeholders.Outstanding record of project management success in both results achieved and project methodology.Implemented $700M in new business which included over $110M in savings to new or existing clients.Held ownership in all aspects of new client, CWT product change, multi-regional, and configuration change projects to push through obstacles ensuring smooth transition.Developed PowerPoint and Visio portfolios documenting digital client requirements. Facilitated steering committee meetings to review key milestones, decisions, and problem escalation.Conducted and participated in client meetings, providing an overview of the implementation team’s roles and responsibilities as well as related document preparation requiring client input.Facilitated global project scope review and global project plan management focused on gathering digital attributes and requirements.Worked with clients and CWT resources to execute project plan. Created strong quality planning and monitoring processes to ensure project timeline met client expectations.Specialized in client implementations, experiencing internal restructuring, mergers, and acquisitions.Facilitated effective client testing and validation through collaboration with local account management and project management teams, and outsourced technical resources.
  • Carlson
    Strategic Implementation Project Manager
    Carlson Feb 2011 - Mar 2015
    Minnetonka, Minnesota, Us
    ● Provide effective end to end leadership and management of regional projects● Create and lead weekly project meetings and executive summaries for new and existing clientsalong with project status provided to the c-level sponsors on the project both internal and externalFacilitate and solves project constraints and risks in a efficient manner with the strategic end goal● Share specialized knowledge with others and apply new technology to improve project constraints● Define and develop project tasks along with resources requirement of all project related activities● Responsible for assembling the project team for their technical or functional development● Undertakes continual adjustments with internal and external resources in a persuasive manner, tokeep projects aligned with established timelines.
  • Cwt
    Operations Manager-Global Emergency Center
    Cwt Oct 2007 - Feb 2011
    Minnetonka, Minnesota, Us
    Manage budget $4.8M in expenses for a team of 120 employees and all other financial andoperational measures to ensure positive operational impact in relation to budget, including hiringand disciplinary actions● Conduct meetings weekly with ESC Managers and Leads to discuss new industry trend, benchmarksystems improvements and strategic planning, along with monthly team meetings● Manages all aspects of real-time operations, forecasting operational staffing needs, lower costs viaworkforce management of schedules in order to lower direct costs.● Communicate with other CWT offices and Global ESC's to learn best practices and policies● Develop safety and service recovery plans, making certain the plans are implemented andimprovement goals are achieved or exceeded● Assisted with escalated customer service issues and established a good working relationship withall internal regional departments and external customers' contacts● Monitors industry changes and keeps the Emergency Service Center informed of how thosechanges affect CWT traveler
  • Cwt
    Project Manager - Online Interactive Fulfillment
    Cwt Dec 2000 - Oct 2007
    Minnetonka, Minnesota, Us
    Plan and manage assigned implementation projects for travel budgets upward of $50M● Develop project plans for the 3 lines of fulfillment business, Full-Service Organization, CustomerService Organization and the core Fulfillment Organization● Created OFC Fulfillment standard criteria documents for 42 Core Fulfillment clients, 5 CustomerService clients and 6 Full-Service clients● Identify required project resources for each implementation of the specific On-line Booking Tooland global distribution systems● Design global travel programs within multi on-line booking tools based on regional or countrypreference● Execute implementation project plan to ensure project timeline is meeting client expectation● Extensive knowledge of Web-based on-line Booking Tools, Getthere, e-Travel, Cytric and Concur● Develop and designed 40 customized automated quality control standards for each Sabre PNR● Participate with other project managers in the development and implementation of a standardimplementation methodology● Insure adherence to all operational and technical standards through good leadership and management● Communicates progress report on all assigned implementation projects to Director, Manager, and Support Services throughout the implementation

Lisa W. Education Details

  • St. Louis University
    St. Louis University
    Project Management
  • Missouri State University
    Missouri State University
    General

Frequently Asked Questions about Lisa W.

What company does Lisa W. work for?

Lisa W. works for Bcd Travel

What is Lisa W.'s role at the current company?

Lisa W.'s current role is Global Principal Project Manager, Implementation Manager, Emergency Service Operations Manager, Engagement Manager, Consultant,.

What schools did Lisa W. attend?

Lisa W. attended St. Louis University, Missouri State University.

Who are Lisa W.'s colleagues?

Lisa W.'s colleagues are Subramanian Arumugam, Maria Jose Albaladejo, Kim Picard, Jane T., Lee Ann Barnes, Nadeem Khan, Jamere Bowers.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.