Lisa-Marie Edmunds Email & Phone Number

The Woodlands, Tx

•Closed over 200 transactions, helping over 200 families make a brand new Westin Home their home!•Interacting with prospective buyers and Realtors while demonstrating brand benefits and features of model home and available home plans and maintaining communication after their visit.•Generating referrals and leads at through face-to-face marketing at community and school events, realtor industry events and other opportunities to mingle with potential customers •Connecting with realtors to schedule Model Home walk-through appointments to keep them updated on offerings•Following up with potential customers creating dialog about incentive programs to progress buying process•Execute the use of new sales techniques and strategies •Processing purchase agreements and contracts •Ensuring that company, developer, real estate MLS websites are accurate and up to date with correct pricing and information•Continually improving and adding to your New Home product knowledge and home sales/homebuilding industry acumen •Staying aware of competitors in the market, specifically their square footage and incentives offered

Involved in over 200 real estate transactions since 2007.Rapidly respond to customer requests including initial website registration, information inquiries, visit requests, calls, emails, etc. to set up face to face meetings.Build rapport to realize buyer's needs, financial ability to purchase, and timeline expectations and realities while developing appropriate urgencies to buy now.Guide buyers through home buying process including: mortgage process - qualifying to loan processing status, area determination, housing determination explaining effective costs of the home factoring energy-efficiency, maintenance, utility costs, warranties, and tax advantages, inspections, insurance, the home closing process from earnest money to closing day.Consistent contact with prospects until they purchase while obtaining referrals from prospects and closed clients.Professional verbal, written, interpersonal, presentation, computer, and collaboration skills. Maintain high levels of client satisfaction during and beyond transaction process to build relationships and generate additional business.Achieve and maintain network relationships with Realtors, Lenders, Insurance Representatives, Builder Sales Teams, and vendors.

Sell showroom products and accessoriesUp-sell customer ordersGreet showroom customers and determine the nature of their visitAnswer Dealership TelephonesMake each customer feel valued and appreciatedServe as clerical back-upCreate, monitor, maintain, and follow up on eBay sales listings of selected merchandise

Section Leader / Quality Assurance Training newly promoted quality assurance representatives to company policies, procedures, and Federal Regulations / laws. Monitoring Retention, Usage, and Balance Transfer calls for quality and compliance. Developing critical thinking and problem-solving skills through continuous training program.

Marketing Services Phone Representative, Retention and Balance Transfer Relating to customers on incoming and outgoing calls in an engaging, personable, and proactively promote the Discover Card brand products and services Building rapport, conveying product and account benefits, and closing the sale Retaining Discover Card accounts through persuasion, promotions, and special offers Promoting consolidation of credit card and other balances to Discover Card account Making adjustments to cardholder’s accounts within company standards in a timely, accurate, and professional manner.

Equality Administrator Auditing sales of products and services. Creating and analyzing reports and spreadsheets. Complete individual Retention phone goal. Telemarketing phone sales Facilitate Headquarter conference calls and listening sessions. Train new quality assurance supervisors. Frequently manage team and work directly with manager’s peers, upper management and senior staff from both local and sister centers.