Responsible for initial assessment and enrolment of learners. Ensuring comprehensive assessments of starting points and both learner needs and circumstances are used to inform holistic planned programmes of learning.Manage a caseload of learners from initial on boarding through to tracking and reporting of progression destination.Provide personalised coaching and mentoring to learners to support in the development of learners outside of the vocational specific through a combination of virtual, 1:1 and group sessions.Maintain regular contact with learners in-line with Company process, offering ongoing coaching and mentoring to ensure learners engagement and successful progression into their planned progression destination.Support learners with developing employability related skills to both gain new employment but to also sustain and thrive within employment.Work with CIAG Advisors and the Learner Experience Manager to source and successfully signpost learners to external agencies/ support services where specific needs are identified.Support the whole learner journey and process ensuring that all learner documentation complies with internal, funding and Ofsted requirements.Develop an in-depth knowledge of the sector areas your learners are working/training in to enable you to provide effective support to both the learner and also when supporting business development in ensuring a 'right match' approach.Work with business development/recruitment staff to match potential candidates to relevant vacancies and acting as primary contact for progression-related queries, ensuring helpful, timely responses.Track, report and evidence learners' progression into positive destinations in-line with company policy and KPI's.To actively contribute to the widening participation in assisting individuals who experience social and educational disadvantage, or face barriers to their participation in learning to access appropriate curriculum opportunities.

Supported service users from point of entry into the service and through their treatment/recovery journeyProvided screening, assessment, and recovery planning and onward referralSuccessfully Reduced drug and alcohol related harm to service users and the wider communityPromoted carer, service user and community involvementProvided advocacy for access to partnership servicesWorked with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determinationDelivered both Group Sessions and or 1:1 Sessions in and around substance misuse

Delivered a signature course as well as a tried and tested self-empowermentprogramme, ‘Realise your Vision’ that inspired positive sustainable change and careersuccess and enables participants to achieve a Level 1 Award in Progression Qualificationin Employability and Development.Created a safe, positive environment where participants can learn, grow, be openAnd be challenged.Used my own creativity and initiative to engage those that are the hardest to reach.Engaged learners of all learning styles including visual, auditory and kinaesthetic.Planned, organise, prepare and deliver training sessions and assess as required.Promoted high quality training in accordance with A Vision for Empowerment CIC.To understand the learning needs and challenges of working with young people and beable to develop and deliver programmes which were compliant with best practice andmeeting quality targets while creating engaging, motivational training sessions.Assisted in the administration of learning and to maintain accurate records of participantsLearning activities including progress and assessment

Worked to targets set by the manager in respect of Key Performance Indicators which include employment outcomes and robust, closely monitored Customer Service Standards.Initial and on-going assessment of participant pre-employment support needs to formulate development plans to enable participants to achieve their goals.Managed a caseload of participants using a variety of coaching strategies, ensuring they have the skills, techniques, confidence and motivation to find employment.Provided intensive support to participants including those with disabilities and health conditions, in creating a CV, cover letters, job application forms, job brokerage and offer support with job searching, interview preparation and confidence building.Assisted participants in their search for work and actively seek out and secure suitable employment which match participants skills, experience and aspirations.Developed and maintain close working relationships with employers to identify suitable job/work opportunities for participants and provide the link between employers and participants supporting both parties to get the right person into the job

Worked to targets set by the manager in respect of Key Performance Indicators which include employment outcomes and robust, closely monitored Customer Service Standards.Initial and on-going assessment of participant pre-employment support needs to formulate development plans to enable participants to achieve their goals.Managed a caseload of participants using a variety of coaching strategies, ensuring they have the skills, techniques, confidence and motivation to find employment.Provided intensive support to participants including those with disabilities and health conditions, in creating a CV, cover letters, job application forms, job brokerage and offer support with job searching, interview preparation and confidence building.Assisted participants in their search for work and actively seek out and secure suitable employment which match participants skills, experience and aspirations.Developed and maintain close working relationships with employers to identify suitable job/work opportunities for participants and provide the link between employers and participants supporting both parties to get the right person into the job.

Managed a caseload of 90+ offenders within prison, and the community supporting them to break down barriers to successful resettlement, achieve agreed milestones and enter employment, training or educationWorked within HMP Birmingham, and Probation offices, worked with HMPPS staff, CRC, NPS, and local agencies to build relationships, promoting the programme widely to generate referralsProvided advice, guidance, coaching, and supported participants via regular one-to-one face to face progress reviewsDelivered employability information and advice, workshops, supporting participants to create high quality CVs, undertake job searches and applications, undertake voluntary work and work experience, prepare for interviews and start workMaintained appropriate contact with participants starting education, training or employment, ensuring sustainability by providing on-going mentoring, advocacy and IAG.Submitted business cases for Discretionary Access Fund to commission support to break down specific needs when these cannot be addressed through existing provisionWorked closely with, and refer into, local mentoring services provided as part of the contract or through existing/ emerging mentoring programmesReviewed Action Plans to manage participant progress, identifying and addressing emerging needs, and providing opportunities for participants to feedback.

Kept up to date with, and understand, relevant laws and regulationsmonitor compliance with laws, regulations and internal policiesManaged voluntary best practice relating to professional standardsensure that your findings are recorded and followed up with management so that issues can be rectifiedEducated potential employees on not only the regulations, but also the impact on the organisation if these aren't complied withInvestigated irregularities and non-compliance issuesreport back to business functions on current risk and compliance performancehighlight or escalate areas of concernContributed to robust and effective compliance controls within the organisationreview marketing materials, presentations and websites to ensure compliance with regulatory requirementsAssisted in the gathering of internal information in response to regulatory requestsperform various general administrative duties (such as file creation and maintenance of ongoing administrative projects)Collaborated with other departments to create a culture of compliance

Managed the reception area, including welcoming customers and guestsManaged company correspondence, including phone calls, emails, letters and packagesHandled bookkeeping, budgeting and payrollOrganised meetings, scheduled appointments and diary management Performed data entry roles, including updating records and databases for personnel, financial and legal informationManaged inventory of office supplies, including stationery and multimedia equipment to ensure smooth office operations• Created travel itineraries for business executives, employees and company events

Within this business I have held various roles, Employment Advisor, In Work Support Departmental Manager, In Work Support Officer, Support For Families Key Worker and Support For Families In Work Support Officer. Employment Consultant:*Responsible for caseload of up to 300 job seekers aged 18-62 from diverse backgrounds, *Prepared and worked toward action plans in order to eliminate barriers to employment*Worked with vulnerable adults and young people*Job Matched candidates to suitable vacancies *Worked toward deadlines/targets and KPI'sIn Work Support Officer:*Maintaining contact with employed customers*Offered advice and support on benefits, tax, self employment*Liaising with Job Centre Plus, Citizens Advice Bureau, and other sub contractors*Working with high value data, and calculations in line with DWP Guidelines*Building and maintaining relationships with employers and candidatesSupport For Families Key Worker:*Offered support and advice to long term unemployed/vulnerable families*Provided information on training courses in order to update and or gain new skills*Used action plans as a working document in order to move families forward and to move as close as possible to the labour marketLondon, Birmingham, Manchester, Bristol, Leeds, Scotland, Wales, South East, South West, North, Midlands, Yorkshire.

Manpower Staffing is a recruitment agency specialising in temporary and permanent placements. My role was to work on a number of volume recruitment projects liaising with employers to evaluate their recruitment needs. I managed the recruitment for:NHS Deep Clean Programme, Royal MailCable & Wireless (999 and Directory Enquiries).Achievements:• Established strong business links with a number of key client contacts• Effectively managing several volume recruitment exercises from start to finish• Consistently achieved my own targets and delivered against client SLA’s Duties and Responsibilities:• Negotiating terms of employment with client contacts• Maintaining current records and personal statistics for review against performance targets• Reviewing applications, and considering candidates for shortlists• Organising and storing paperwork, documents and other computer-based information• Arranging assessment centres• Face to face and telephone interviews• Advertising vacancies appropriately by drafting and placing adverts in a wide range of media• Informing clients about the results of their interviewsLondon, Birmingham, Manchester, Bristol, Leeds, Scotland, Wales, South East, South West, North, Midlands, Yorkshire.