Lisa Maze Email & Phone Number

Sunman, Indiana, United States

Sunman, In

Milford, Oh

Provided Level 3 IT network engineering services to GE Corporation.•Preformed network discovery, design, deployment, configuration, issue resolution, and handoff to operations functions for client’s LAN/WAN networks.•Managed multiple site projects including WAN bandwidth upgrades, new MPLS network deployments, and technology refresh implementations with 100% on time project completion and 0% failure after implementation.•Ensured that 100% of client’s standards were implemented throughout all assigned projects.

Cincinnati Area

Provided provisioning services and implementation support for converged IP/MPLS network to Fifth Third Bank.•Ordered network facilities and CPE bundles for branch MPLS network per design requirements.•Coordinated with construction and provider vendors to ensured 100 percent on time delivery of Data Network Services for branch openings.•Verified data network connectivity upon service delivery confirmation.

Provided pre-sale and post-sale technical support to customers, account executives, network specialists, and partner agents in the Direct and Indirect sales segments. Reviewed customer's existing design configurations, and recommended complex design solutions. Technologies included: MPLS, SONET, Ethernet services, IP, IP VPN, TDM services and VoIP over these various access methods to move the customer to the next level of network convergence. Developed technical documentation, created network diagrams, and presentations to assist in presenting solutions to customers. Other essential functions: drive ICB's with product management, operations, network planning and engineering; RFP/RFI technical responses; attend hand-off meetings with implementation on complex designs; provide coaching and development of network specialists, account managers, sales managers and post-sale implementation.Provided technical support and designs for more than 400 different customer accounts in 2009. > 100 of the designs were complex designs in nature and/or ICBs. Worked with Network Sales Engineering team to develop training materials and train Network Specialist on MPLS technology to increase sales of AnyDistance MPLS WAN networks.Developed and provided training to > 50 Account managers, Network Specialist and project managers on Traffic Busy Study reporting and interpretation, decreasing the number requests for assistance from network sales engineers.

Provided pre-sale secondary level CLEC and long distance services technical support to account executives, sales engineers, and customers in the Global, Corporate, Government, and Commercial sales segments. Reviewed customer's existing design configurations, recommended complex design solutions including Disaster Recovery, developed technical documentation and presentations, RFI/RFP/RFQ support, special assembly, training, and post-sale support as needed.Designed, reviewed, and documented more than 2000 special assemblies for non-standard customer's local service applications and features. This involved working across multiple business organizations to ensure viability and supportability of service or feature.Headed initiative to create promo code to suppress billing for T-1/TDS pipes for local services provisioned to backhauled customer access DS3's. Initiative saved company in both expensive DS0 DXC multiplexing equipment and work hours for provisioning and order entry personnel.Developed series of training presentations on enhanced 9-1-1 and PS/ALI. Presented training to more than 100 account executives, sales engineers and implementation engineers, resulting in decreased number of inquires on subject matter.

Coordinated and managed implementation process within central region for customer's local services in the Global Segment. Primary point of contact for sales teams, customers, and vendors involved in local service installation, conversion or addition. Resolved technical issues during and immediately after service activation. Implemented more than 50 local number portability orders successfully with only one conversion having to be rescheduled due to unforeseen vendor equipment issue. Trained approximately 20 local service consultants in best practices, systems, and processes resulting in higher on time completion rate and increased productivity. Submitted approximately 200 local service orders with only one rejection from order entry reducing order interval average significantly.Worked with other functional groups to ensure local service was implemented in a smooth and timely manner resulting in 100% on time completion for 15 month period.

Served as Project Lead, Team Leader, and Trainer in newly created regional operations center. Selected by senior management to implement and activate automatic site alarm and monitoring program. Proactively monitored and repaired customer and network circuits. Installed and maintained local service customer and network circuits. Member of several task teams for quality improvement.

Bsba, Management

As, Electronic Engineering