Jointly responsible for leading the BT Operations Team over 35 locations with 2500 staff working in different business segments. Overseeing volume recruitment campaigns.Identifying talent and ensuring future plans in place for development, succession planning, feedback on performance via 121's, Appraisals and empowerment via effective delegation.Motivating and sharing views on business performance against SLA's with the teams via various means including all hands calls ensuring accurate dissemination of information, sharing challenges and successes in addition to recognising star performers and their contribution. Conducting regular service reviews and strategic planning sessions with the Contract Director, as well as holding a lead relationship role with the Customer Service division of BT. Includes understanding business requirements, influencing factors and working via a consultative approach enabling Manpower to sustain its position of trusted advisor.Responsible for translating contract strategy and principles into tangible deliverables at ground level. Maximising opportunities for financial rewards via a clear robust strategy ensuring an efficient operating structure is in place to deliver the SLA's. Working closely with external bodies such as the CWU, engaging in meaningful discussions with a view to revamping internal policies in relation to the performance and attendance management of advisors.Inputting into analysis of past business performance and working closely with the project team to help predict and anticipate future business trends to feed into the business strategy and make recommendations.Advising on HR issues and hearing high level complaints, grievances and appeals. Ensuring that a fair and thorough process has been followed in line with company policy and ACAS guidelines.Managing a RPO solution to ensure quality fulfillment and seemless onboarding, providing market insight to continually stay ahead of the competition.

Supporting sites to plan commercial development and management, attraction and fulfilment. New Entrant Support, HR management and Management Information in line with SLA's.Leading, motivating and developing a team of 15 operational staff and responsible for over 900 field staff in 19 lines of business.Involved in supporting the TUPE transfer of over 3000 employees from Hays to Manpower. In addition to integrating the operational staff into Manpower practices and ensuring the necessary skill set to deliver against the expectation of the role.Development of a regional strategy linked to that of the overall BT contract strategy to ensure fulfilment of SLA's.Establishing relationships with key clients to monitor current service levels and develop business.Lead role for two lines of business in the country, which entailed attending weekly conference calls and presenting at monthly meetings.Acting as the first point of contact for employment relations issues.Ensuring that all work is conducted in accordance with Manpower's values and standards.Undertaking site closures and associated work.Responsible for the delivery of financial targets and minimising suspension costs.Supporting new ventures such as the permanent recruitment activity.Ensuring effective, timely communication and dissemination of information to the team.