Lisa Bruno Email & Phone Number

Boston, MA, US

• Multi-faceted role comprised of process re-engineering, project management, staff experience, user testing, product ownership, and staff training
• Organize and facilitate digital transformation efforts for senior leadership stakeholders
• Coach senior leadership and subject matter experts to guide individual, department, and company vision for digital change, staff support, and resource management
• Use business logic expertise to assess and translate business requests into user stories, meaningful feature requests, and advise business on strategy
• Lead Matching workstream in review and redesign of sales process to improve experience for over 50 direct staff, multiple collaborative teams, and thousands of customers
• Manage, train, and support work of Matching workstream members

Boston, Massachusetts, United States

• Used business logic expertise & project management skills to unite the technology team and business stakeholders in shared vision to launch new user experience
• Translated customers & staff feedback into user stories for tech solutions
• Identified, refined, and prioritized backlog of work to ensure alignment to roadmap across Salesforce, back-end, front-end, and quality assurance departments
• Conducted user testing to assess ease of use for end users, resolved blocked work, and ensured successful integration across legacy systems
• Supported Marketing and Recruitment & Employee Development teams with project management

Boston, Massachusetts, United States

• Asked to return to Boston to manage senior host family sales team & support pandemic recovery efforts
• Managed top-performing team of 5-7 Sales & Placement Managers responsible for over 50% of new host family business
• Coached Sales & Placement Managers in managing relationships with their teams of top-selling contractors
• Co-managed sales & prospecting mentorship program for contracted sale reps
• Set fiscal year sales strategy between Sales & Placement Managers and contracted sales reps to meet targets; analyzed progress to stay on track for goals
• Identified and owned projects involving customer screening tools; hiring, onboarding & training staff; communication & change management; and employee satisfaction & retention

Berlin, Berlin, Germany

• Asked to relocate to manage underperforming Berlin office to maintain majority of market share in critical au pair sales market
• Managed 3 Regional Managers recruiting au pairs in top-tier recruitment market
• Coached Regional Managers in managing relationships, sales, and quality with their teams of contractors
• Managed pilot Ambassador Program Manager role, organizing sales & retention events, alumni program, and social media engagement
• Hired, managed, and coordinated marketing efforts of 20-25 sales reps to ensure regional sales health

Boston, Massachusetts, United States

• Managed team of 8 Placement Managers responsible for new & repeat business
• Developed pilot staff sales program and managed first Training Manager
• Contacted families with escalated issues, achieved resolutions, and acquired feedback to reduce future escalations
• Took ownership of projects involving Salesforce reporting to increase conversion, yearly overhaul of regional lead assignment, call statistics & goals

Boston, Massachusetts, United States

• Managed 7-person front-line sales team to educate families on au pair program
• Restructured team to maximize inter-team collaboration, increase conversion, and enhance quality & customer experience
• Analyzed call quality to develop a sales & service training program

Boston, Massachusetts, United States

• Placed au pairs with new host families in State Department-regulated program
• Used consultative sales skills to achieve personal and team goals
• Managed high call and email volumes and quickly addressed escalated situations
• Interviewed & trained new hires

New York, New York, United States

• Researched & profiled potential funders and wrote grant proposals
• Planned fundraising galas and events that each raised over $350,000
• Managed quarterly appeals to over 3,000 constituents
• Managed Leadership Council (Junior Board of Trustees)

Middletown, Connecticut, United States

• Designed and managed deadline-driven fundraising calendar
• Wrote, edited, reported on, and managed grants
• Organized and executed fundraising galas and events
• Expanded membership & partnership programs
• Managed and implemented press and marketing campaigns
• Hired and supervised 5 fundraising & marketing interns

Ba, Spanish, Gender Studies

Activities and Societies: The Network, Student Government Association: Hall Senator, Squash Team

Education record

Activities and Societies: Art Honor Society, Spanish Honor Society, Soccer Team, Softball Team