Driving transformation within AT&T Cybersecurity:As our business processes are optimized and platforms are enhanced, I help our operations teams adapt, so we can ultimately achieve the intended benefits (i.e. revenue acceleration, cost savings, improvement in customer satisfaction, etc.). My expertise includes stakeholder identification, leadership engagement & alignment, and impacted audience engagement such as communications, marketing materials, videos, live events, training documentation & materials, and post-launch support. Consider this... when you don't properly prepare people for change, all you've done is spend money to launch something that no one will use.

Enabled the Customer Service & Operations organization to transform its people, processes, technology, and culture to deliver a NextGen customer experience, accelerate and grow revenue, and drive operational cost efficiencies.Executed the Transformation Office strategy, including Officer-to-Officer communications, org- and role-based communications from all levels of leadership, marketing for new initiatives, Powerpoint decks and other supporting materials for leadership meetings, websites, and external customer materials.Enabled CS&O teams to transform their day-to-day operations by preparing them for process and technology changes, including:- Assessment of change complexity and impact to stakeholder groups- Strategic adoption planning- Facilitating leadership alignment- Developing communication/marketing, training and support plans to ensure successful adoption of the solutions- Driving execution of adoption plans and creating all materials as needed (e.g., communications, marketing, videos, website content, etc.)

Advanced AT&T’s workforce transformation as Program & Engagement Manager for employee skills pivot program in AT&T Technology & Operations. Managed rollout to 45K managers, including post-merger onboarding of DirecTV employees. Stakeholdered program initiatives with multiple business unit clients as their dedicated Engagement Lead. Partnered with HR to align skills with job titles, create heat maps for growing areas, and identify future roles. Contributed client-focused insights toward program strategy and solutions, including enhancements to company-wide training portal and alignment with existing procedures.

Successfully delivered over 20 initiatives ($1M-$14M) on time and budget by leading cross-functional teams, including vendors and onshore/offshore teams, from inception through post-deployment warranty period. Programs and projects varied in complexity across payments, credit and collections, billing, retail, U-verse IPTV, and DirecTV integration. Served as liaison between IT partners, client organizations, and IT executive leadership. Consistently delivered on aggressive timelines despite funding constraints, administrative obstacles, and scope discrepancies. Often assigned to projects behind schedule and in jeopardy, and delivered on time with no significant client impacts. For one program at risk of cancellation due to funding pressure, performed extensive data gathering with risk and cost-benefit analysis. Recommendations provided to Sr VP allowed program to deploy on schedule despite year-end budget constraints.Made significant contributions to process improvement. Developed guide detailing roles and responsibilities of Lead PMs vs. Application PMs, published on PM Center of Excellence website and still referenced today.

Subject Matter Expert with primary focus on testing enhancements of a mission-critical, enterprise discounting application generating over $300M in credits annually via 6.4M business and consumer contracts in 11 legacy wireline billing systems.Coordinated major projects including integration with eight wireline billing systems and two conversions while managing eight test environments simultaneously each release. Achieved $100K annual cost savings by orchestrating a change to combine progression and regression testing in one environment and use current data for legacy billing system that previously used outdated, canned test files. Reduced defects by collaborating with clients to emulate their methods and procedures in test. While team was understaffed and overloaded with projects, presented and recorded training sessions for new testers to enable efficient resource development and allocation. Initiated and presented application overview to 200+ employees as precursor to several major projects for improved team collaboration and test execution.

Supported Trust Advisors and VPs managing high net-worth clients in the Private Banking and Investments department.