Lisa May Cobham Email & Phone Number

United States

United States

Denver, Colorado, United States

Assisted with strategic communications between owner and operations team optimizing listings.Facilitated effective communication between property owners and operations teams to ensure seamless property management operations.Managed internal and client-facing knowledge-base systems, optimizing information accessibility and organization.Monitored key performance indicators to assess client satisfaction and identify areas for improvement.Maintained strong client relationships through regular communication and timely resolution of concerns.Collaborated with internal teams to enhance processes and policies, improving client satisfaction and retention.

Nashville, Tennessee, United States

Developed a gold standard short-term rental operations blueprint to produce 5-star reviews that boost revenue for newly purchased rental complex. Developed internal and guest facing knowledge-baseResponsible for staff recruitment and training in lux home care, client relations, and communications. Designed a 2-week onboarding property protocol from sales to live listing. Established auto messaging system, trip design, concierge services, and caretaking protocol with live statements, performance history, comp trends, photos, and maintenance history. Shaped operations, guest relations, marketing, and sales criteria for property management start-up.

Nashville Metropolitan Area

Manager in charge of boosting rate revenue through strategic communications between owner and operations team optimizing listings and digital marketing. Developed and maintained strong relationships with clients, including regular communication and meetings to understand their needs and priorities. Identified and addressed client concerns and issues in a timely and effective manner. Worked with internal teams to resolve issues and improve the overall client experience.Collaborated with the sales team to identify and pursue new business opportunities with existing clients.Contributed to the continuous improvement of processes and policies related to client success.

Nashville Metropolitan Area

Ensuring properties are clean by inspecting on day of guest arrival as a welcome arrival for guests.Maintain supply inventories to keep units stocked.Troubleshooting electronics: WiFi, cable, in-home cameras, noise monitors.Report any issues or damages for effective ongoing maintenance. Use time management and team apps for streamlined communication with colleagues and guests.

Nashville, Tennessee, United States

Increased occupancy by 75% with digital marketing, promotions, and sales using original content.90% positive guest reactions upon entry with optimized guest experience and preparations.Established budgets, trained new personnel, and coordinated property care with close client relations.Maintained 5-star review guest satisfaction by accommodating each guest issue and request.

Global On-Site

Met with homebuyers to obtain amendments, contract signatures, and convert hard copies into PDF.Worry-free house sitting by plant watering, pet care, mail retrieval, domestic staff supervision, garbage collection, and alarm security for the owner’s peace of mind while away.Daily personal support for busy clients with accurate errands, deliveries, gifts, and supplies alleviating up to 5 hours per day for clients to focus on what’s most important to them.Answered telephone and doorbell, took messages, and relayed information to the owner using effective tactics, increasing owner engagement by 50%.Handled sensitive situations that include vendor payments and solved urgent issues efficiently using owner-approved private communication avenues.

Remote

Drove up student engagement through original blogs, promotional memes, and posts used by my team of 10-17 community staff, raising student base 30% per course cycle.Responded to inquiries and comments knowledgeably in a timely manner utilizing various social media direct chats, email, and group wall videos to enhance student experience, alleviating direct complaints by 45%.Developed spin-off programs collaborating with 4 departments to provide 7 additional options to niche’ groups.Moderated and co-lectured live curriculum using Zoom, training lead instructors on operations and speech copy development to facilitate live online courses to up to 300 students per course, 3 courses per day worldwide.

Remote

Administered business correspondence, transcription, data entry, invoicing, reports, itineraries and accounts receivable discrepancies using MS Office and Dropbox, providing support for district probate lawyer.Answered calls, took detailed messages, scheduled appointments, created and posted vacancy ads and gave prospect tours resulting in 98% occupancy for property owner.Handled all domestic and international travel arrangements, prepped files and education documents and prepared daily education itinerary for campaign executive to successfully achieve master’s degree.Built relationships via social media campaigns and B2B strategies and process customerfeedback through community management to boost repeat business by 65%.

Washington, District Of Columbia, United States

Provide executive administrative support to the Director of the Hove Foundation, raising over $890k to build housing for displaced children at risk.Researched nonprofits in need of funding by conducting non-profit organization pre-interviews, provided the Director with 3 top organizations to be offered a foundation award.Kept track of expenses processing detailed expense reports using excel and HR expense software to stay 85% under award budget.Front desk and guest reception, staff meeting management, supply orders and call transfers.

Media Communications Certification, Digital Communication And Media/Multimedia

Certification Of Completion, Entrepreneurial And Small Business Operations

Music Business And Performance