Successfully leads and directs operations of two product brands both located in the Kansas City area.♦ Spearhead sales and management operations to drive $4.7M annual sales, with 28% YoY growth over five years.♦ Create business planning and development strategies to ensure long-term profitability and competitiveness.♦ Launched a start-up product that is now required by 48 Departments of Transportation across the United States.♦ Collaborated with IT to develop a new certificate of insurance tracking software.♦ Closed 99% of sales opportunities, including 90% of deals with Fortune 500 companies.♦ Managed over 750,000 documents with 99.99% accuracy rate.♦ Closed sales on 75% of all RFP responses.♦ Evaluate workflow and operations results, take corrective actions, establish process controls, set key performance indicators and prioritize opportunities and internal projects. ♦ Customized existing software and enhanced workflow process for a top 10 Fortune 500 company.♦ Developed on boarding training program, conducted leadership development training and cultivated a “promote from within” mentality that fostered internal growth.♦ Maximize talent by recruiting elite candidates, mandating training and helping with industry designations.♦ Conduct performance reviews, handle employee questions, interpret company policies and help resolve work-related problems.♦ Negotiate service contracts, discounts and scheduling of customers and their legal teams to minimize company risk.♦ Provide creative solutions to strengthen quality, productivity and satisfaction. ♦ Collaborate with cross-functional teams on project delivery, solution development and revenue generation techniques. Skills Leveraged: Negotiation, Creative Solutions, Talent Development, Training and Development, Business Development, Process Design, Conflict Resolution, Cross-Functional Collaboration, Sales

♦ Managed a $2.5M book of business in the commercial lines department.♦ Market all new and existing clients to various insurance carriers to secure the best rate. ♦ Provided all aspects of client support including policy review, endorsements and document issuance. Skills Leveraged: Account Management, Client Relations, Policy Review

♦ Managed all aspects of surety bond issuance. ♦ Converted paper bond arms into fillable forms increasing productivity of departments by 60%.♦ Provide all aspects of client support, bond issuance and delivery.Skills Leveraged: Account Management, Surety Bonds, Client Relations

♦ Managed small commercial accounts. ♦ Marketed all new and existing clients to various insurance carriers, securing the best rate. ♦ Provide all aspects of client support including policy review, endorsements and document issuance. ♦ Managed all aspects of surety bond issuance. ♦ Converted paper bond forms into fillable forms increasing productivity of departments by 60%.♦ Provide all aspects of client support bond issuance and delivery.