Lisa Eckhardt, Cpp Email & Phone Number

Colorado Springs, Colorado, United States

• Lead the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilizing effective client service and change management practices to ensure a smooth.
• Act as the primary client contact throughout the client implementation process and establish a strong working relationship with each client based on clear expectation-setting and mutual trust building
• Serve as the subject matter expert ensuring ensure set up is… Show more
• Serve as the subject matter expert ensuring ensure set up is consistent with the clients’ needs and expectations
• Test client data and Paycor system configuration to ensure proper functionality and quality
• Process full payroll cycles with clients ensuring 100% accuracy

Colorado Springs, Colorado, United States

• Conduct quality assurance testing for the company’s HCM system ensuring that software meets security, performance, and user experience standards
• Lead the development of testing processes, achieving 57% increase in product reliability while maintaining test cases for user interface and functionality of systems
• Harness effective interpersonal skills, collaborating with the HR, payroll, and implementation teams to identify key performance indicators for compliance with project… Show more
• Harness effective interpersonal skills, collaborating with the HR, payroll, and implementation teams to identify key performance indicators for compliance with project plans
• Expertly conduct training for end users and internal staff for company products, including assisting with developing user manuals, training manuals, and help files
• Organize software corrections and updates based on data analysis and customer feedback analysis, leading to a 65% increase in customer satisfaction Show less

Colorado Springs, Colorado, United States

• Expertly implemented new clients onto the HCM system, developing project plans, and assessing clients’ needs
• Managed the configuration and customization of the HCM system for clients, leading to better utilization and an increase in long-term customer satisfaction by 70%
• Coordinated the integration of HCM data into other systems, including payroll and time and labor management systems, allowing management teams to develop a comprehensive view of operations
• Consulted with… Show more
• Consulted with clients as needed to prepare internal teams to manage the HCM system independently, including creating training programs
• Established custom documentation on workflows, system management, and process development for each client based on specific company needs and system setup changes

Huntington Beach, CA

• Direct the daily management of the company personnel administration functions by implementing a secure, confidential personnel record system that complies with state and federal laws and regulations
• Develop and deliver effective presentations to staff reinforcing the vision, mission and culture of the company
• Coordinate with the company’s legal team to ensure compliance with laws related to handbook revisions, PTO policy changes, and termination policies
• Encourage teamwork… Show more
• Encourage teamwork among employees and managers by facilitating and implementing an extensive incentive and rewards program and successfully designed a streamlined performance evaluation workflow
• Facilitate all employee benefit services and process the company semi-monthly payroll and monthly commission program Show less