● Lead the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilizing effective client service and change management practices to ensure a smooth conversion● Act as the primary client contact throughout the client implementation process and establish a strong working relationship with each client based on clear expectation-setting and mutual trust building● Serve as the subject matter expert ensuring ensure set up is… Show more ● Lead the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilizing effective client service and change management practices to ensure a smooth conversion● Act as the primary client contact throughout the client implementation process and establish a strong working relationship with each client based on clear expectation-setting and mutual trust building● Serve as the subject matter expert ensuring ensure set up is consistent with the clients’ needs and expectations● Test client data and Paycor system configuration to ensure proper functionality and quality● Process full payroll cycles with clients ensuring 100% accuracy● Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders;● Conduct telephone/web-based and/or face-face training sessions with new users Show less

● Conduct quality assurance testing for the company’s HCM system ensuring that software meets security, performance, and user experience standards● Lead the development of testing processes, achieving 57% increase in product reliability while maintaining test cases for user interface and functionality of systems● Harness effective interpersonal skills, collaborating with the HR, payroll, and implementation teams to identify key performance indicators for compliance with project… Show more ● Conduct quality assurance testing for the company’s HCM system ensuring that software meets security, performance, and user experience standards● Lead the development of testing processes, achieving 57% increase in product reliability while maintaining test cases for user interface and functionality of systems● Harness effective interpersonal skills, collaborating with the HR, payroll, and implementation teams to identify key performance indicators for compliance with project plans● Expertly conduct training for end users and internal staff for company products, including assisting with developing user manuals, training manuals, and help files● Organize software corrections and updates based on data analysis and customer feedback analysis, leading to a 65% increase in customer satisfaction Show less

● Expertly implemented new clients onto the HCM system, developing project plans, and assessing clients’ needs● Managed the configuration and customization of the HCM system for clients, leading to better utilization and an increase in long-term customer satisfaction by 70%● Coordinated the integration of HCM data into other systems, including payroll and time and labor management systems, allowing management teams to develop a comprehensive view of operations● Consulted with… Show more ● Expertly implemented new clients onto the HCM system, developing project plans, and assessing clients’ needs● Managed the configuration and customization of the HCM system for clients, leading to better utilization and an increase in long-term customer satisfaction by 70%● Coordinated the integration of HCM data into other systems, including payroll and time and labor management systems, allowing management teams to develop a comprehensive view of operations● Consulted with clients as needed to prepare internal teams to manage the HCM system independently, including creating training programs● Established custom documentation on workflows, system management, and process development for each client based on specific company needs and system setup changes● Led customer support and quality control assessments for clients, resolving problems in system usage and correcting issues to improve security and overall customer satisfaction Show less

• Direct the daily management of the company personnel administration functions by implementing a secure, confidential personnel record system that complies with state and federal laws and regulations• Develop and deliver effective presentations to staff reinforcing the vision, mission and culture of the company• Coordinate with the company’s legal team to ensure compliance with laws related to handbook revisions, PTO policy changes, and termination policies• Encourage teamwork… Show more • Direct the daily management of the company personnel administration functions by implementing a secure, confidential personnel record system that complies with state and federal laws and regulations• Develop and deliver effective presentations to staff reinforcing the vision, mission and culture of the company• Coordinate with the company’s legal team to ensure compliance with laws related to handbook revisions, PTO policy changes, and termination policies• Encourage teamwork among employees and managers by facilitating and implementing an extensive incentive and rewards program and successfully designed a streamlined performance evaluation workflow• Facilitate all employee benefit services and process the company semi-monthly payroll and monthly commission program Show less