Document Manager
CurrentAs a manager in the Product Department, support business groups in developing new and revised products and documents. Lead a team that designs and maintains companies’ coverage forms for proprietary insurance products. Translate road map into scheduled work for the team. Manage workflow by proactively assessing demand and capacity, identifying bottlenecks, and adjusting maximize throughput. Manage projects for creation and maintenance of product documents. Oversee quality assurance of new, finished documents. Oversee quality control of existing documents. Maintain strong relationships with business groups to identify documents and processes needing improvement. Work with legal and product teams for compliance.Continuously improve effectiveness and efficiency of our forms’ software and our processes. Evaluate business processes, anticipate requirements, and uncover areas for improvement. Develop SOPs (standard operating procedures). Develop training plans to improve individual and collective productivity. Create reports and SLAs (service level agreement) to measure the team’s contribution to the enterprise’s productivity and efficiency. Coordinate and host meetings on findings, results, and plans to department and enterprise leadership.