Lisa Mellinger Email and Phone Number

Worked the past two years as office manager, after eight years as a client service professional. Greet clients in a personalized, friendly, and inviting manner; match them with the best suited tax professional for their needs, calling campaigns to increase client growth, scheduling clients as requested, handling client exits by assuring all current and future needs are met, monitor supplies, ensure office cleanliness, other duties as assigned. Additionally, provide support to other H&R Block offices when requested. Currently enrolled in Oregon Income Tax Course to better assist my team by extending my knowledge of the tax world.

Scan and/or sort packages, load and unload trucks. Operate equipment such as forklift and pallet jacks. Monitor deliveries by third party contractors. Interact with customers via phone and email regarding delivery discrepancies and timelines. Maintain a clean and organized work area. Other duties as assigned.

Multitasking in a fast-paced environment, managing incoming calls on a multiline phone system, dispatch orders, monitor 10–20 drivers at any given time to ensure timely deliveries, maintain communication with multiple drivers throughout the day, book flights for tendering cargo, inbound parts for client storage, office supply inventory, regulate office cleanliness, organization of resources with team members, other duties as assigned.

Sorting and delivery of campus and USPS mail to various departments, supervise student workers, process both incoming and outgoing domestic and international mail via USPS, UPS and FedEx, perform various clerical duties-including managing Lock Shop keyholder Access database

General clerical duties including copying, binding, collating/folding, mail inserting, cutting, and miscellaneous hand work. Answering phones, cashiering and multi-tasking with frequent interruptions

Multi-tasking in a fast-paced environment, managing incoming calls on a multiline phone system, process supply requisitions, run proof, input ordering information for debit cards, balancing and began processing of nightly updates