Lisa is currently the Customer Focus Manager for Concordia Publishing House. Lisa also has 13 years of management experience in the real estate industry. Her experience as Relocation Director/Broker at Coldwell Banker Premier Group allowed her to manage all incoming and outgoing nationwide referrals from various relocation companies. During this time she also managed two Real Estate offices.As the Customer Focus Manager at Concordia Publishing House, Lisa plays a key role in enhancing business outcomes by coaching and guiding the team in their professional growth. Her passion lies in developing and implementing personalized development plans to help individuals reach their full potential, elevating the organization as a whole. Through an open communication style and transparent approach, she is ensuring the team stays informed about organizational updates while fostering an environment where everyone feels comfortable sharing insights to drive company improvements and elevate the customer experience.She manages and mentors the customer service team, encouraging each member’s growth by identifying strengths and setting achievable goals to maximize their contributions. With a blend of creativity and leadership, she implements strategies that prioritize a superior customer and employee experience, consistently focusing on exceeding expectations. She utilizes her negotiation skills to address client and team needs, achieving balanced outcomes that support the goals of the customers, employees, and company.Driven by strategic thinking and a commitment to innovation, she works to inspire positive change within the customer service team, improving operational efficiency and fostering strong team engagement. She is dedicated to empowering team members, providing a supportive and professional environment where they can achieve their goals. Her positive energy, approachable style, and occasional sarcasm make her a relatable and motivating leader.She prioritizes time with her family, sharing a love for sports, especially baseball, with her kids and husband. This family-centered, community-focused outlook extends into her work, where she strives to create an uplifting, professional atmosphere that drives success for the company and leaves a lasting positive impact on both team members and customers.