Lisa M Gibson

Lisa M Gibson Email and Phone Number

Implementation Manager @ Jenesis Software
elon, north carolina, united states
Lisa M Gibson's Location
Flowery Branch, Georgia, United States, United States
Lisa M Gibson's Contact Details

Lisa M Gibson personal email

n/a

Lisa M Gibson phone numbers

About Lisa M Gibson

Highly motivated and adaptable client service manager with over 11 years of experience in technology, medical, finance, and insurance industries. Proven project team leader and customer success manager. Focused on building excellent productive client relationships, working to identify their needs, quickly resolve issues, and assure their business needs are met.

Lisa M Gibson's Current Company Details
Jenesis Software

Jenesis Software

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Implementation Manager
elon, north carolina, united states
Website:
jenesissoftware.com
Employees:
16
Lisa M Gibson Work Experience Details
  • Jenesis Software
    Implementation Manager
    Jenesis Software Aug 2021 - Present
    Remote
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  • Agency Advantage
    Customer Success Manager And Chief Operating Officer
    Agency Advantage Jan 2017 - Present
    Dacula, Georgia
    Responsible for onboarding and ongoing maintenance of all current customers including escalations and new orders. Accomplishments:· Review customer processes/procedures to best utilize Agency Management software.· Effectively investigate and resolve customer escalations.· Analyze customer retention metrics for team process improvement opportunities.· Work closely with sales team to review potential new sales opportunities. · Onboarding of new customers (Setup, Install of software and training).· Negotiation of long-term contract renewals with franchise owners and sales affiliates.· Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
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  • Agency Advantage
    Software Support & Training Specialist
    Agency Advantage Jul 2015 - Present
    Dacula, Ga
    Facilitate customer training on functionality and workflow of the Agency Management software.Accomplishments:· Efficiently manage inbound telephone calls to resolve customer issues on first contact.· Provide support solutions to customers and support team with issues and/or questions regarding software, data file access, report generation.· Accurately document cases and activities in Method CRM.· Remotely connect to client workstations and on-premise servers to troubleshoot technical problems.· Create and implement training manuals and videos for both employees and customers.
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Lisa M Gibson Skills

Customer Service Training Leadership Crm Troubleshooting Healthcare Networking Microsoft Office Customer Relationship Management Computer Software Training Medical Billing Edi Ehr Problem Solving Technical Support Administration Insurance Team Leadership Clearing Houses Office Administration Escalation Administrative Assistance Medical Staff Credentialing Insurance Verification Payroll Accounts Receivable Accounts Payable Windows 7 Software Installation Windows Access Microsoft Word Microsoft Excel Medical Records Healthcare Information Technology Microsoft Access Strategic Initiatives Eras Healthcare Information Technology Emr Outlook Process Improvement Practice Management Bookkeeping Human Resources Wordpress Document Management

Frequently Asked Questions about Lisa M Gibson

What company does Lisa M Gibson work for?

Lisa M Gibson works for Jenesis Software

What is Lisa M Gibson's role at the current company?

Lisa M Gibson's current role is Implementation Manager.

What is Lisa M Gibson's email address?

Lisa M Gibson's email address is li****@****age.com

What is Lisa M Gibson's direct phone number?

Lisa M Gibson's direct phone number is +156242*****

What are some of Lisa M Gibson's interests?

Lisa M Gibson has interest in Animal Welfare.

What skills is Lisa M Gibson known for?

Lisa M Gibson has skills like Customer Service, Training, Leadership, Crm, Troubleshooting, Healthcare, Networking, Microsoft Office, Customer Relationship Management, Computer Software Training, Medical Billing, Edi.

Who are Lisa M Gibson's colleagues?

Lisa M Gibson's colleagues are Eric Villarreal, Adam Tessener, Kaylee Spangler, Heather Boone, Jason Cooley, Nethravathy. S Nethra, Joe Gauger.

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