Handling all recruitment needs for the legal services team based in Leeds. Supporting the hiring managers with drafting business cases and job descriptions. Managing the Elevate to Reed Smith internal invoicing and monthly budget reporting. Working on Continuous Improvement initiatives including identifying, designing and implementing processes and tools for better managing the legal department and related People mattersWorking with the Talent Advisor to support the on boarding, development, employee relations, performance management and other people projects.

• Part of the team undertaking a programme of work looking to extract the Resourcing & Learning/Development functions out of another Capita business and move them over to Capita Resourcing.• This project has developed a new Target Operating Model, new partner relationships, new technology (PeopleFluent), a solid transition/transformation, and service improvements & efficiency savings.• My role, as a key part of the project, is onboarding/payroll, as the business currently onboard up to 7500 employees pa.• Initial responsibilities were to get the existing process under control:• Revise the current controls through review of end to end payroll process• Manage the payroll process effectively, make improvements in the short-term• Have a hands on approach with the team to ensure effectual roll out of process improvements• Work with Payroll and other internal colleagues across the wider business (Back Office Processing, IT and Document Control)• Provide regular updates to the project team, including programme director and account director on process in line with the implementation of the a new ATS system• Ensure all new starters c600-800 per month are paid on time• This work has been critical to stabilise the current operation, and also to inform the wider project (where the transformed onboarding process will be a major benefit).• Review the current on-boarding and employee HR file retrieval process to ensure compliance• Interim Manager of the Central Resourcing Admin team who look after the on-boarding of all new starters into the business, Foreign Nationals, Right to Work audits

• Acting an the key on-site Client Service Director to KCH at both Denmark Hill and Princess Royal Hospital, in respect of all aspects of the recruitment, payroll and HR admin service provided by Capita• Main point of contact for all escalations and complaints, providing clear resolution up to Chief Executive level• Regularly meeting with senior stakeholders to ensure improved client satisfaction • Working with Medical recruitment on the trainee doctors rotational recruitment strategy • Advising on bespoke process strategy with the client around vertical specialty recruitment needs • Working with the Shared Service Centre to support process improvements across all areas of the service provided• Developed strong working relationships with the HR team at KCH to ensure effective understanding of the recruitment process• In-depth understanding of medical and non-medical recruitment• Actively working on process change management

Responsible for the client relationship onsite at Essex County Council to provide an outstanding customer experience. Setting and delivering recruitment and attraction strategy across designated Directorates, in particular Transformation Services, Strategic Services and HR. Developing a clear understanding of the financial outputs and to look at regular SWOT analysis to establish trends and opportunities for added value. Working in partnership with the Client on workforce projects and cost efficiencies. Responsible for the communication and engagement strategy. A point of escalation for issue and resolution.