Motivated, self-driven professional with experience in sales and customer service experience. Genuinely enjoy helping people through consultative sales known for the ability to build relationships and educate customers, resulting in customer satisfaction and retention, and increased sales. Supervised a crew of up to 10 operators at a time, administrative staff, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Handled all customer service inquiries and concerns together with also handled all vendor inquiries and concerns. Controlled under stressful situations and irate customers. Understood the billing and set up of each account to ensure proper and timely billing of customer's activity and collection of payments. Reviewed all complaints on invoice disputes, product quality issues, and imprint quality issues. Implemented corporate and departmental policies, procedures, and service standards in conjunction with management. Trained and instructed employees in job duties and company policies or arrange for training to be provided. Answered multiple telephone systems and represented the company in a professional and businesslike manner, screened all calls, and proofread operator's messages for companies. Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action. Reviewed records and reports about activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

Improved customer experience through managing, training, leading overall functions and staff of customer service activities, providing personal interaction, and resolving varied customer inquiries and complex issues will ensure that the organization has satisfied customers. Provided prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations. Managed general office duties and other duties as assigned. Provided leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication. Assisted with pricing questions, inventory availability, production lead time, the status of an order, changes to existing orders, and shipping information. Developed feasible, realistic solutions to operating problems, recommend actions designed to prevent problems, assign problems to subordinates when appropriate, and refer problems to upper management when necessary. Maintained employee monthly scorecards to ensure all employees were meeting their expectations or if the improvement was needed. Resolved escalated customer service issues that benefited the customer and at the same time complying with the company policy. Displayed knowledge of products available to the customer excellent communication skills and displayed a professional demeanor. Oversaw the daily operation, planning resources, employee development with a continuous focus on customer's needs, exceeding customer expectations.

Organized and highly dependable administrative professional with hands-on experience supporting business areas such as accounting, database management, and human resources. Collaborative team player with strong communication, decision-making, and time management abilities. Maintained positive public relations with emphasis on customer service that includes following through with customer requests and complaints. Processed all new orders. Handled, maintained computer database and handled all vendor accounts as well as Identified reconciliation items and ensures proper and timely resolution. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Prepared correspondence, reports, and other documents in the final format using correct punctuation, capitalization, spelling, grammar, and style. Maintained office files, records, and logs showing the status of actions and correspondence. Performed files maintenance assuming responsibility for the accuracy of the filing, develops and maintains electronic record-keeping and tracking logs for calendars, correspondence, and projects.