Lisa Lalich Email & Phone Number

Lynwood, Illinois, United States

- Meets with prospective buyers and renters to close home sales and rentals in a timely fashion in order to meet community objectives to fill sites and maintain occupancy- Owns the relationship with prospective buyers and renters- Facilitates buyer and lender relationship- Works with prospective buyers and lenders in order to collect required documentation to fulfill financing conditions- Directly oversees residency approval process- Manages prospect tracking system and quickly evolving inventory of homes- Conducts routine market analysis and data collection in order to establish pricing for vacant homes- Oversees QA of available homes in order to maintain company standards- Manages contractor relationships in order to ensure the maintenance of vacant homes and sales offices, and thus to ensure a professional and presentable sales environment for prospective residents- Identifies sales prospects, conducts the necessary research, and analyzes sales opportunities in order to fulfill monthly goals- Develops and manages ads through various social media channels in order to facilitate showings and identify prospective buyers and renters- Works to anticipate and respond to customers’ needs and concerns in order to improve customer relationships

Crown Point, Indiana, United States

- Dual-license insurance producer in Illinois/Indiana- Maintained agency book of business insuring approximately 1,500 vehicle policies 800 home policies- Oversaw team of producers in leads development, customer needs analysis, and marketing of appropriate products and services- Proactively identified and acted on cross-sell opportunities - Reviewed all policies written by self and by team of producers to ensure accuracy- Maintained close communication with banks holding a financial interest on property owned by customers to ensure the appropriate coverage is in place - Regular coordination with DMV (Illinois) and BMV (Indiana) to provide customer proof of insurance and to submit Certificate of Compliance through the State portal- Organized and implemented office marketing strategies via social media- Provided prompt, accurate, and friendly customer service as needed in regards to insurance coverage, policy changes, transfers, claim submissions, and billing- Report generation and data entry as needed- Office administration as needed

Oak Brook, Illinois, United States

- Lead Business Analyst responsible for entering and analyzing customer inquiries received from the Illinois Commerce Commission (ICC), Better Business Bureau (BBB), and Citizen Utility Board (CUB)- Lead and collaborated with internal teams and stakeholders to identify areas of opportunity to reduce both backlog and inflow into Customer Relations, while also reducing inflow of customer complaints- Lead teams in cross-market collaboration to identify key concerns in changes to process, customer security, and AMI theft-related concerns- Maintained open and transparent communication with regulatory bodies- Continuously demonstrated extensive knowledge of the ICC IL Code Part 280

Oak Brook, Illinois, United States

- Addressed customer inquiries (residential and commercial) related but not limited to billing inquiries and payments, meter reading issues, service inquiries, outage tickets, and line maintanence investigation- Mentored and trained new Customer Service Representatives