Lisa Mountain Thompson Email and Phone Number
Lisa Mountain Thompson work email
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Lisa Mountain Thompson personal email
HR & Leadership Consultant | Expert in HR Strategy & Leadership ExperienceI help small businesses and start-ups simplify HR, build strong leadership teams, and solve people challenges—so you can focus on growth. With experience across diverse sectors like charities, children's activities, childcare, professional services, start-ups, and the arts, I quickly adapt to the unique needs of your business, delivering practical, efficient solutions. Partnering with me gives you the benefit of my 20 years experience and the confidence of knowing your HR is covered. Whether it’s creating tailored policies, navigating people issues, or providing leadership coaching, I ensure your business stays compliant, engaged, and productive.Key Services I Offer:✅ HR Retainers: Think of it as having your own HR Director! You’ll benefit from a monthly HR planning call, unlimited troubleshooting calls, and follow-up emails with clear action steps. I’ll also keep you up to date on the latest HR and employment news, providing personalised advice on how these affect your business. It’s all about proactive, tailored support—without the cost of an in-house HR team.✅ Leadership Coaching & Development: I empower managers and leaders to grow with essential skills and coaching programmes, helping you build leadership strength at every level.✅ Essential Skills for Managers Training & Workshops: Practical, hands-on training designed to equip managers with the skills they need to lead effectively. From communication to conflict resolution, these workshops provide the tools to handle people challenges with confidence.✅ Policies & Handbooks: I create or refresh clear, compliant policies and handbooks tailored to your business needs, ensuring they support inclusion, employee engagement, and legal requirements.✅ Resolving People Issues: I provide expert support during difficult situations like disciplinary, grievances, or performance challenges—helping you resolve issues quickly and fairly.✅ Safeguarding policies and processes: I have many years experience creating policies and processes around safeguarding. As a Safeguarding Link Governor my knowledge is always kept up to date. ✅ Return to Work Support for Employees and Managers: I offer tailored coaching and policies to help employees confidently transition back to work. My workshops for managers provide them with the tools and knowledge they need to support parents returning to work, helping them navigate the process with confidence.Let’s chat! Book a call using the link in my profile and let’s get started.
Mountain Hr & Coaching
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Human Resources ConsultantMountain Hr & Coaching Jun 2020 - PresentUnited KingdomMy services bring together everything you need to create happy & engaged teams leading to greater productivity, innovation and less tricky people issues & turnover. With my expertise, you can gain swift results, avoid costly mistakes, and have the peace of mind that you’re fully compliant. My advice and services champion inclusive and positive cultures where employee wellbeing and commercial success go hand-in-hand.My coaching & training empowers organisations and individuals to build inclusion, fairness, and psychological safety. The best work comes from people who feel valued and respected for who they are, and I'll help you create a work environment that fosters just that.Positive HR Solutions - • Breathe new life into your HR policies - keep them simple, easy to understand and implement. • Engagement initiatives that promote loyalty, boost morale and increase productivity. • Dynamic onboarding and training programmes that set people up for success • Create inclusive workspaces – protect your employees and your business• My unique Manager Development Programme - uses a mix of coaching & training. • Workplace counselling - support people with challenges in their work or colleague relationships. • Employee relations - support with complex people issues • Bespoke training for individual challenges and goals. • Power 90 - focused 90-minute HR session to help you achieve a breakthrough on an HR ProjectAs a coach - • Executive coaching• Professional Development Coaching for managers• Pregnancy & Maternity Programmes• Return to work coaching• Outplacement support• Rising Star coaching • HR for HR coaching• CV, Application and interview skills training “Lisa is quite exceptional in adding the ‘human’ to the ‘human resources’ by showing that motivated and respected people make for better business” - S, Charity CEO
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Business CoachAppealing Hr Ltd May 2020 - PresentLondon, England, United KingdomIndependent HR Consultant | Coach | Counsellor • 121 employee support / workplace counselling - identifying and supporting individuals through workplace issues and procedures, and helping them cope with business as usual through difficult times. • Employee well-being services (stress management and resilience coaching, coping with burn-out, coping with mental or physical health conditions at work, identifying triggers, building resilience, tools and techniques to maintain emotional and physical well-being). • 121 bespoke training for existing or future leaders - rapid improvement or training on specific topics, to gain or develop line management skills, desired professional development or for those who have suffered a loss of confidence.• Group training - writes and delivers interactive training modules to small groups, for example, as part of organisational development, as part of change management, communicating new ways of working/policy, as a preventative measure, or for compliance. • Management mentoring - providing tailored support to managers at all levels of a business, from the newly appointed/promoted line manager, all the way up to board members. • Absentees - providing support to people out of the workplace for a significant period, and to those re-entering the business after a period of absence e.g. parents, carers, long-term absentees.• Outplacement - supporting those at risk of redundancy; CV support, coping with change, practical next steps, managing individual circumstances, telling others.• Retirement - supporting those planning or having to leave work, announcements, coping with change, health and well-being, action plans, succession planning and handover. • Organisational development - annual learning and development plans, training needs analysis, employee feedback, guidance on cost effective spending of learning and development budgets, embedding company wide initiatives.• Supporting those who are new to HR and employment matters. -
Head Of PeopleHappity Dec 2020 - Feb 2024RemoteLed the People & HR practices for a rapidly growing SaaS start-up, growing the team from 3 to 15 across diverse departments. Built a foundation for happy, high-performing, and inclusive remote teams in a culture that valued flexibility and work-life balance. Quarterly employee surveys consistently rated Happity highly as a great place to work. Key Achievements:• Established People & HR policies, processes, and internal communications to foster employee well-being & productivity.• Ensured legal & regulatory compliance to protect the business.• Supported funding applications & partnerships with people-related documentation.• Led the recruitment process, creating job descriptions, adverts, and assessments.• Developed a comprehensive onboarding program for new hires, ensuring success from day one.• Managed & developed employees from Kickstart scheme.• Created a simple and effective performance management system for the start-up environment.• Provided support for employee relations, including capability, disciplinary, and redundancy procedures.• Championed change management, seamlessly integrating new policies and processes like OKRs.• Facilitated collaborative ways of working across teams, respecting individual preferences and needs.• Mentored a team member through a successful apprenticeship.In addition I led the Customer Support division, ensuring every customer thrived throughout their journey. Achievements:• Worked with Marketing to create the customer onboarding program. • Partnered with Co-Founders, Product, and Marketing to successfully transition from a London-based app to a nationwide one.• Established metrics & reporting processes that informed company strategies.• Built CS initiatives that drove retention, continuous improvement, and boosted renewal rates.• Oversaw our online Help Centre, empowering customers to access information anytime.• Efficiently scaled the Customer Success team using a combination of people and technology. -
Senior Hr Business Partner - Team LeaderTeach First Apr 2016 - Jun 2019London, United KingdomHeading up the HRBP and HR Advisory team whilst working with stakeholders on organisation design, people data and resource, talent & succession planning. This role interfaces between HR and the Executive Directors, informing HR strategy & policy, ensuring they are commercial and aligned to the charity’s business needs as well as driving continuous improvement.• Working with the Head of Change to roll out a new Career Architecture & Reward framework. • Advising individual Executive Directors in the formulation of people plans which include workforce planning, succession planning, talent management and retention strategies. • Monitoring and analysing complex people data, identifying trends and informing decisions. • Writing business cases to influence business change and managing the people impacts.• Advising on organisation design in order to achieve our goals & gain value for money.• Talent and critical role assessment to ensure we are developing & retaining the right people. • Leading resource planning and ensuring effective recruitment strategies & pipelines. • Creating and rolling out new annual performance management processes including training sessions & videos and manager coaching. • Supporting ongoing organisational growth by identifying skills gaps, and using internal development offerings to support development in these areas.• Developing a pipeline of talent, ensuring suitable successors are identified and developed for critical & leadership positions.• Manage and resolve complex and high risk employee relations issues. • End to end management of change management & streamlining processes.• Successfully supporting on tenders for rebids and new contracts and working with senior leaders to set up new teams, departments & Programmes (NCTL contract, Whole School Leadership Programme and new geographical area expansion). • Working with senior leaders to ensure successful Agile Working initiatives and wellbeing programmes. -
Head Of Hr And L&DDouglas And Gordon Apr 2015 - Apr 2016PimlicoReporting to the CEO and working across 19 offices, this role covered all areas of HR, L&D and OD and was responsible for the creation and implementation of the people strategy. As the Head of Human Resources it was also my responsibility to ensure that all people related documentation, policies and systems suited the needs of an ambitious and growing business. During my time in this role there were significant Change Management processes, including TUPE transfers, centralisation and streamlining exercises.My role headed up a task force which revolutionised how D&G trained their employees; by creating new training & induction programmes for the Sales & Lettings teams. This role was also responsible for managing the Team Assistant Manager who supervised the 15 Team Assistants based across the 19 offices. -
Hr, Talent And Training ManagerAddison Lee Oct 2014 - Apr 2015London, United KingdomReporting directly into the Head of HR (Director) this was a fast paced and demanding role ensuring the continuous improvement and ongoing development of the HR, Talent and L&D functions.• Day-to-day management and leadership of the HR, Talent and L&D team (12 people).• Continuous improvement of the the HR, Talent and Training teams. • Creating initiatives aimed at employee engagement, including ‘Leaders of Tomorrow’ and ‘Leadership Excellence’ programmes.• Managing the collation of HRMI and providing reports to SMT• Supporting the HR Advisory team on complex ER issues• Managing TUPE & redundancy processes end to end• Improving employer branding, recruitment and retention• Change management• Supporting on complex Tribunal cases• Working with Occupational Health providers on complex issues. -
People And Development Manager (People, Policies And Performance)Unicef Uk Mar 2013 - Oct 2014London, United KingdomThis role had overall responsibility for; advising on all ER issues and performance management training. It led on policy and procedure, overseeing our benefits and pensions. The role also included Business Partnering with the Senior Management Team to ensure that people needs were integrated into organisation and commercial plans. The role also led on the liaison with the employee representatives (Staff Association) discussing employee issues, new policies, benefits, restructures and the P&D yearly project plan.This role also involved working with colleagues with complex mental health issues and advising managers and employees on how to best support their team members; running initiatives with Time to Change and Stonewall.The role was the lead for project work which included;• Securing Pro-bono employment law advice• Producing Change Management processes & principles for managers• Writing stress management guidance to raise awareness of mental health in the workplace• Creating 121 guidance documents and Performance Management training for all managers• The introduction of a new range of benefits aimed at improving wellbeing & retention.• Implementing sickness reporting measures to ensure meaningful HRMI• Leading a Diversity Events group aimed at raising awareness of inclusion and diversity.• I was also part of working groups for talent management, leadership and management training, organisation development, Data security and internal communications.• Working with Occupational Health providers on complex issues. -
Hr Manager (Senior Management Team)Bolt Burdon Jan 2012 - Feb 2013IslingtonThis role sat on the Senior Management Team and reported directly to the Managing Partner. This stand-alone role provided strategic HR services to Bolt Burdon and Bolt Burdon Kemp Solicitors, as well as supporting the staff within Igloo itself. There had not previously been an HR Manager role and the role was to establish the new HR function by working with key stakeholders to define priorities and prove where HR can add value.• Implemented new policies and procedures.• Created a new induction programme for all staff.• Advised on all Employee relations cases.• Created the Business Continuity plan.• Oversaw all external and internal training, including Equality & Diversity.• Oversaw the recruitment process and worked with managers to attract and retain the best talent. • Analysed Exit interview data and used it for positive change & feedback. • Ensured that all HR processes matched the requirements of the SRA, CQS, Lexcel and IIP.• Responsible for all benefits including pensions and the Wellbeing (Fit & Healthy) programme.• Advised on organisational change, restructures and redundancies. -
Hr ManagerThe Prince'S Trust Jan 2009 - Dec 2011Managing ER procedures & coaching managers through the processes, taking minutes,writing reports and correspondence. Played a key role in the centralisation of the HR function, including restructures and trained on new processes.As the payroll specialist for my role includes checking the monthly inputting and GTN reports. Project manager for the implementation of a new HRIS and payroll system.Management of the HR Coordinator.Attending short-listing/interview panels and training managers on policy and procedures. Working with line managers to resolve ER issues and for successful performance management. CRB, Disclosure Scotland and Safeguarding –I was the Lead Counter-signatory for CRB and PVG Scotland. I was also Deputy Lead Safeguarding Officer. Implemented the PVG scheme in Scotland. I also conducted training with new staff and the Volunteer Management team. Reviewing and updating Trust policies. I also created a new Recruiting Safely policy to bring The Trust’s processes in line with the changes implemented by Disclosure Scotland. Streamlined processes by writing HR Manuals and a Line Manager Toolkits.Collective consultation and restructures – Writing change plans for team restructures and office relocations, role analysis, conducting redundancy notice meetings, compromise agreements and processing redundancy payments. The Prince’s Trust merged with Fairbridge. I had a number of key roles in the merger, including HR policies and processes harmonisation, organisation restructures, employee engagement and culture, Safeguarding, payroll, restructures and change management. Project manager for the merger of Fairbridge and The Trust's payroll – preparing the project and action plan, risk and issues log, chairing team meetings, liaising with external consultants, data preparation, supervising team members. -
Hr AdministratorRoyal Opera House Aug 2007 - Jan 2009This role covered all areas of HR and Recruitment Administration as well as many interesting and diverse projects. -
Senior Display Sales / Magazine ManagerLetsrecycle.Com Feb 2006 - May 2007This role involved creating new business accounts and maintaining client relationships, working within a team and individually. My duties included; lead sourcing and cold calling, client meetings, copy chasing and attending exhibitions.
Lisa Mountain Thompson Skills
Lisa Mountain Thompson Education Details
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Psychology -
IcsPassed -
Dartford Girls Grammar SchoolA-Level
Frequently Asked Questions about Lisa Mountain Thompson
What company does Lisa Mountain Thompson work for?
Lisa Mountain Thompson works for Mountain Hr & Coaching
What is Lisa Mountain Thompson's role at the current company?
Lisa Mountain Thompson's current role is HR & Leadership Consultant | Simplifying HR for Small Businesses | Management & Leadership Skills | Resolving Tricky Employee Issues | Safeguarding.
What is Lisa Mountain Thompson's email address?
Lisa Mountain Thompson's email address is mo****@****o.co.uk
What schools did Lisa Mountain Thompson attend?
Lisa Mountain Thompson attended University Of Leicester, London Metropolitan University, Ics, Dartford Girls Grammar School.
What are some of Lisa Mountain Thompson's interests?
Lisa Mountain Thompson has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Lisa Mountain Thompson known for?
Lisa Mountain Thompson has skills like Performance Management, Employee Engagement, Human Resources, Employee Relations, Recruiting, Interviews, Recruitment Advertising, Hr Policies, Policy, Training, Personnel Management, Employment Law.
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