Lisa Provencher Email & Phone Number

Raleigh, North Carolina

Woonsocket, Rhode Island

Management/Human Resources - supervising administrative staff including recruitment, training & development, performance evaluation, discipline, developing orientation program & training manual.Board Liaison - responsible for all Board communications.Communications - responsible for creation and distribution of all internal correspondence, communications with Leadership Group. Compliance - licensing applications, filing annual reports, maintenance of administrative policy… Show more Management/Human Resources - supervising administrative staff including recruitment, training & development, performance evaluation, discipline, developing orientation program & training manual.Board Liaison - responsible for all Board communications.Communications - responsible for creation and distribution of all internal correspondence, communications with Leadership Group. Compliance - licensing applications, filing annual reports, maintenance of administrative policy and procedure manual to ensure compliance with various national, state and local regulatory agencies.Legal - preparing due diligence requests during partnership negotiations, completing complex DOH/AG applications, managing all documentation during receivership proceedings, preparing contracts & maintaining contract database.Marketing - drafting & proofreading press releases, advertisements & other marketing materials, redesigning the hospital's website. Finance - preparing $1.2M+ department budget, reviewing vendor & third party contracts for financial terms/discrepancies.Payroll - executive payroll + payroll management for 4 departments. Presentations - PowerPoint presentations for executive/community meetings + complex presentations on health care reform options.Research and Special Projects - as assigned by the President, CMO or VP, Marketing & Business Development.Office Management - purchasing supplies, maintaining complex file systems, receiving and tracking invoices, processing purchase orders.Executive Support - for the President, CMO and VP, Marketing & Business Development, including heavy scheduling, travel arrangements, screening calls, greeting visitors, completing expense reimbursements, preparing agendas, organizing meeting materials and taking minutes. Show less

Providence, Rhode Island

Executive/Personal Assistant to ex-Lieutenant Governor, Richard A. Licht* Managed Mr. Licht's professional/political and personal calendars including complex travel arrangements, both domestic and international. * Coordinated meetings and prepared meeting materials.* Produced staff training manual which was used as the model for a new firm-wide policy.* Improved internal communications through suggestions made to management.* Provided full… Show more Executive/Personal Assistant to ex-Lieutenant Governor, Richard A. Licht* Managed Mr. Licht's professional/political and personal calendars including complex travel arrangements, both domestic and international. * Coordinated meetings and prepared meeting materials.* Produced staff training manual which was used as the model for a new firm-wide policy.* Improved internal communications through suggestions made to management.* Provided full administrative support including screening phone calls, transcription of correspondence, maintaining client files, time entry/billing and preparation of expense reports. Show less

Boca Raton, Florida

After completing my degree, I was asked back to the Boca Raton Resort. Employee Relations Manager/HR Generalist:* Conducted new hire orientation and management training seminars.* HR administration/support - all aspects, including recruitment, screening applicants, scheduling interviews, verifying employment eligibility and arranging drug-testing, maintaining employee files, responding to employee questions, assisting with benefits administration, processing leave… Show more After completing my degree, I was asked back to the Boca Raton Resort. Employee Relations Manager/HR Generalist:* Conducted new hire orientation and management training seminars.* HR administration/support - all aspects, including recruitment, screening applicants, scheduling interviews, verifying employment eligibility and arranging drug-testing, maintaining employee files, responding to employee questions, assisting with benefits administration, processing leave requests and requests for temporary help, and tracking annual performance reviews and exit interviews.* Pioneered, produced and distributed new employee newsletter to 2,000+ staff members. * Participated in the development of a new company wide policy and procedure manual through an executive retreat event over 2 days. * Created the "M.I.D. Directory," an informative guide for international trainee managers.* Organized events including a gala reception for 3,000+ employees, a health fair in a local low-income community, and various other charitable events. Show less

Boca Raton, Florida

I chose to do my college internship at the Boca Raton Resort & Club. The Manager-in-Development program required rotation through various departments during the 12 month program. Positions were granted based upon proven abilities.Front Office Manager/Manager on Duty:* Managed all front office operations for 3rd shift.* Responsible for greeting all VIPS and attending to their needs.* As Manager on Duty, responsible for security checks and emergency… Show more I chose to do my college internship at the Boca Raton Resort & Club. The Manager-in-Development program required rotation through various departments during the 12 month program. Positions were granted based upon proven abilities.Front Office Manager/Manager on Duty:* Managed all front office operations for 3rd shift.* Responsible for greeting all VIPS and attending to their needs.* As Manager on Duty, responsible for security checks and emergency preparedness.Convention Set-Up Manager:* Managed a staff of 60+ Haitian men - recruitment, scheduling, training, discipline, performance evaluations.* Planned and coordinated meeting room set-ups for events from 2 - 800 attendees. * Rewrote, updated and streamlined department training manual.* Created a new training program to more effectively cope with the communication challenges of a multi-cultural staff.* Earned the respect of my staff, supervisors and other resort personnel by consistently making firm but fair decisions. Show less

Bachelor'S Degree, Hotel & Catering Management, Graduated With Merit

General business degree through the Department of Hospitality and Tourism. Classes included: contract law, finance, Human Resource law.

High School, French, German, History And Spanish, A-Levels