● Greet patients at reception while managing scheduling access to dental services for 24,000+ patient populace; entered diagnosis to produce treatment options; provided explanation of dental benefits, cost analysis, discuss dentist recommendations and financial options to minimize further dental concerns; verified and acquired insurance eligibility while coordinating claims to completion.● Performed annual records audit; 450 dental charts inventoried; documented and cataloged for disposition; created space for current patient clientele in preparation for transition to electronic health records to streamline treatment documentation. Completed process ahead of time by 3 weeks, established foundation for electronic health record platform transition. ● Maximized scheduling utilization; contacting patient for last minute openings to fill in broken/failed appointments; 33% on-time encounters reassured; 67% of potential lost productivity/monies recouped by getting patients in for gaps in schedules. Aided in dentists/hygienists meeting daily/weekly goals-reallocated expenditures by 88%. ● Maintained positive and professional front desk daily operations, insurance verification, customer access to dental services while maximizing appointment scheduling for three clinical staff: ensuring uninterrupted patient utilization. ● Process claims, answer client inquiries, receive and process payments for patients. Translate dental services into proper billable codes—generating $1.5M in revenue monthly.● Managed clinical updates regarding provider productivity; created 35 additional appointments monthly by reducing shortfalls in schedules. Increased availability and access to care by 66% for one dentist and two dental hygienist providers.● Performed annual records audit; 450 dental charts inventoried; documented and cataloged for disposition; created space for current patient clientele in preparation for transition to electronic health records.

● Mentored and professionally developed 10 non-commissioned enlisted personnel and 50+Airmen on military standards. Provided leadership and facilitated certification completion for occupational and military requirements. ● Drafted, proof-read, and finalized business reports and correspondence including policy and procedure manuals. Oversaw yearly equipment inventory, logistics operations and over a dozen self-inspections while enhancing standardization and efficiency.● Directed and coordinated activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.● Developed and implemented purchasing and contract management instructions, policies, and procedures. Monitored work processes to assess completeness, accuracy, quality, and conformance to standards. ● Gathered and analyzed information, identified areas for improvement, draft findings and recommendations, and prepared reports and other products in accordance with agency guidance and professional standards.● Used excellent leadership, team building, and communication skills to develop subordinates and encourage interoffice cooperation and responsibility.

● Managed 76-member dental division with on-the-job training, continuing education, readiness deployment preparation programs; tracked, directed progress, and verified skills. ● Led 20 personnel with upgrade training requirements for 89 core tasks; resulted in 100% DoD compliance. Kept all on task and on time. Developed curricula and plan course content and methods of instruction.● Managed clinic supply levels/tracked $550K equipment and maintained vast inventory of supplies for bench stocks.● Used computer-based programs, such as Defense Medical Logistics Standard Support (DMLSS) and Electronic Catalog (ECAT) for the procurement of dental materials, equipment acquisition and quality assurance.● Prepared, maintained, and reviewed purchasing files, reports and price lists. Placed and processed Purchase Orders of various complexity through to fulfillment.● Researched and contacted several various agencies for best quotes and negotiated large volume/discount pricing. ● Controlled and conducted appropriate planning, organizing, implementation, and management of products. Maintained significant interaction with clear, concise communication with peers throughout all departments.