Lisa Lang Ms,Mba Email & Phone Number

Rochester, New York, United States

The Director of Clinical Operations is responsible for oversight and implementation of all administrative/operational aspects of the clinical programs of the Golisano Children’s Hospital. Collaborates with Pediatrics Department and Division leadership to adapt, develop, and implement clinical plans consistent with service objectives of the Department, Medical Center and University. Additionally, the position assists the Departmental enterprise ambulatory care programs with the development of key performance indicators, analytics, staffing ratios and best practice by consulting and collaborating with key leaders/managers of the department. The Director will be part of the Pediatrics leadership/management team and will assist in identifying and prioritizing projects based on the University and Department strategic plans and objectives.

Lead Administrator for Golisano Children's Hospital Strategic Plan. Execution of business and space projects associated with the expansion of Pediatrics while managing timelines and workflows with each project.

601 Elmwood

Lead administrator for Golisano Children's Hospital at Strong ambulatory operations and infrastructure with direct financial and operational oversight for hospital and faculty based programs including Sleep Lab, Pulmonary Lab, Hematology-Oncology, and Treatment Center Programs. Responsible for fiduciary and staffing oversight for East River Road complex for Developmental & Behavioral Pediatrics, Behavioral Health, and Neurology. Provide financial and operational oversight for the administrative functions of ambulatory locations including space and staff allocations, renovations, equipment maintenance and evaluations, supervision of front-end administrators and staff, patient flow and patient satisfaction initiatives. Directly monitor all hospital ambulatory operating and capital budgets (revenues and expenses) and Hematology Oncology faculty practice budget.

Rochester, New York Area

Senior administrator for a multi-disciplinary complex care facility. Oversees business functions and administrative support for clinicians of Developmental and Behavioral Pediatrics, Behavioral Health, and Neurology. Data analysis related to performance monitoring, operation management, designing and implementing efficient processes and supervision of 15 employees and volunteers. Woks closely with clinical directors and program managers to provide effective communication and problem resolution.

Developmental & Behavioral Pediatrics

- Supervises non-exempt clinical support staff. - Independently leads operations and coordination of NDBP Clinical Services, including medical and behavioral clinics. - Develops business plan and establishes business processes for new clinical programs. - Directs the clinical team's efforts to optimize efficient use of eRecord.

601 Elmwood Ave, Rochster Ny

- Independently leads operations and coordination of Kirch Physical Disabilities clinical program, including the Botox/ Baclofen clinic- Coordinates patient entry into specialized Kirch programs, including the Feeding Disorders Program, and the Autism Behavioral Treatment Program- Collaborates with Clinic Administrator in optimizing maximal utilization of clinician time and room space by monitoring weekly provider schedules, developing and implementing strategy for filling cancellation slots, and re-organizing clinical schedules when required- Directs Kirch’s efforts to optimize efficient use of eRecord- Trained department deputy to help division build in eRecord - Other duties as assigned. In the absence of the Kirch Clinic Administrator, assumes role to ensure continued operations and resolution of issues to maintain effective patient care and operations

University Of Rochester Medical Center

- Direct patient care and working with provider to room patients and assist with procedures, cast removal, suture removal, specialty brace fitting, and improving flow- Trained to assist provider with ultrasound procedures- Super user for E-Record- Preceptor for new hires- Lead on waste management committee for department

Buffalo, Ny

Intake Specialist- Complete intake assessment with client and work with advocates to ensure the client service.SAFE line Responder- Ensure the safety of hotline callers by gathering information, assessing the client’s level of danger and safety through education and empowerment, and providing appropriate referrals to on-site partners

Buffalo Ny

Lead Receptionist- Manage a staff of 8 , compile schedules for staff, and responsible for training staffLead Runner- Manage a staff of 11, set up schedule for artists, talent, managers, and crew for transportation and hospitality. Responsible for budget allocated for event supportHospitality/Promotions- Reaching out to community as well as university to promote events

Tonowanda, Ny

- Receive and review reports from field representatives and fix, send back, or complete for insurance providers

- Management, assigning, directing, and follow up of all activities - Customer Service, Merchandise/Presentation, and Shrinkage- Execute daily cash report, weekly summary, and other reports as needed

Master Of Business Administration (Mba), Health/Health Care Administration/Management And Marketing

Medical Management and Marketing

Master Of Science (Ms), Medical Management

Ba, Psychology,Health And Human Services

Activities and Societies: University at Buffalo Undergrad Student Association