Co-ownership for Product Line Lead/Last Mile Employee Experience and Product Manager/WorkPlace Enablement and Support under the WorkForce Enablement and Support Foundational Domain.

Site IT Services and Demand IT for North America

Strategic Analyst for External Innovation across Research IT.

Program and Project Delivery Manager for Global Infrastructure.

Responsible for full end to end IT Service Management incorporating the ITIL Life Cycle Framework.

Global Service Delivery Manager - Service Desk• Front-line IT support provided by service desks located in Argentina, Costa Rica,Hungary, India, Malaysia, Morocco and Michigan.• Management of Operational Metrics: SLAs and KPIs.• Management of the Incident Life-Cycle inclusive of Incident, Knowledge, Problem, Change Management, Request Fulfillment, and Continuous Improvement programs.• On/off boarding of new applications and services for T1 support.• Supplier Relationship management.

IT Supplier Manager/Account Manager• Accountable for a multi-million dollar account. • Administration and management of IT contracts, operational effectiveness, process improvement and metrics tracking for vendor performance and relationship management.• Supplier Manager responsible for vendor issue resolution, contract negotiations and compliance/adherence, resource acquistion, vendor performance tracking and relationship management • Develop strong relationships and strong technical knowledge of vendor needs regarding services which support business partners and end-users needsAccountability:• Contract Management - new and existing contracts • Operational effectiveness - daily activities related to vendors' service & relationship management of scoped work• Process Improvement - Six Sigma optimization, tracking & auditing related to vendor supplied services as well as alignment and maturing of processes related to COBIT, ITIL frameworks and best industry standards • Metrics - defining, tracking and optimizing controls to align service provision to compliance (cost, trends, efficiency gains, performance, portfolio and relationship health).

Team Lead for the Global LIMS project responsible for leading the IT solution for a multi-million project formed to replace aging, laboratory paper and computer systems with an integrated portfolio of COTS software deployed to all QA/QC labs worldwide.

-Resource Planning and Management-Interfaces Material Master SAP-Training and knowledge sharing

-Quality Management-Solution Delivery-Configuration

Responsible and Accountable for configuration and maintenance of the Quality Management (QM) module within the SAP system.Responsible for the Global Incident Management System

Responsible for the Technical Support team w/4 direct reports in the Quality Control Unit.

Chemist in the Process Control Laboratory for the Chemical Manufacturing Plant.