Lisa Trudell Email & Phone Number

Omaha, Nebraska, Us

- Works cooperatively with team members, internal stakeholders and Franchisees- Professionally handles any Franchisee inquiries via phone, Zoom and email- Coaches Franchisees regarding online marketing best practices for topics including, but not limited to, recruiting, sales, reputation management, paid search and organic search/SEO- Creates proper website structure, landing pages, and content- Maintains brand standards as well as a consistent look and feel throughout all Web properties- Keeps up with current trends regarding online marketing strategies and tactics- Assists 45+ local offices with maintaining their website and coach local offices in online marketing best practices- Assists local offices in verifying their online directories- Creates online content - Writing, editing, producing, publishing, and maintaining online marketing content- Created online knowledge management tool, Resource Bank, for the online marketing team that is searchable- Conducted jobs audit for 75% of the nearly 400 websites to identify potential items holding offices back in their recruiting efforts online

Sara Broers and I are the co-owners of Midwest Travel Bloggers. We live in the midwest and believe that we have treasures that others value. We strive to connect destinations with bloggers and help showcase what they have to offer. We consult with destinations and bloggers to help them grow their businesses. The #MWTravel Chat happens on Twitter the 1st and 3rd Wednesdays of the month from 11 am - Noon (CST) promoting a midwest destination.

• Promote our latest posts for our travel blog on various social media platforms including Facebook, Instagram, Pinterest, Twitter and Google+• Consult and coordinate itineraries for future trips with convention and visitor bureaus• Analyze our reach using Google Analytics and other tools to make decisions on ways to increase engagement for our audience• Consult with businesses and bloggers on social media decisions for their needs. • Created and executed a social media event for the Omaha Bloggers Network from inviting a speaker to getting sponsors for food, hotel and giveaways.• Belong to a network of over 100 bloggers in the Omaha area to foster networking and learning opportunities for the group.

Atlanta, Georgia, Us

- Integral part of team who oversaw the development and successful launch of Order Management processes for Cox Business Security Services for Omaha Market- Manages order processes from order entry to install for simple and complex HFC and Fiber products for voice, data, and video services - Verifies all required documentation is present on orders to ensure customer and company compliance- Member of #1 market on the 2017 scorecard in the enterprise for Cox Business- Manages communications with customer and all boundary partners as needed and in a timely manner to ensure great customer experience for install of Cox services - Volunteer member of process improvement team with the goal of finding efficiencies through the sales to install cycle- Subject Matter Expert for Cox Business Security Services, IPVPN, and Burstable Cox Optical Internet products

Atlanta, Ga, Us

• Work with customers to come to a resolution on disputes on billing and/or technical issues• Perform 2nd level technical support for video and phone issues for customers• Assist agents with first level technical troubleshooting and sales support

Atlanta, Ga, Us

• Provided technical support for customers with video, cable and/or Internet services• Setup new services for customers and sold them new services that fit their needs• Met and exceeded expectations right out of training• Team Mentor for my team and others

• Provided knowledgeable and customer oriented travel services for a dedicated client base • Recognized for quick pick up of processes and exceeding expectations for our Great Call Experience monitoring program• Chosen to mentor the following training class when brought out on the floor

New York, Ny, Us

• VP of Programs of NE Chapter of HDI (Help Desk Institute)• Set up successful events with key speakers and networking opportunities for members• Secured sponsorship for events

Omaha, Ne, Us

-Coaching 14-22 sales associates into becoming variety experts for our customers. -Developing and running reports for sales incentives-Backing up the lead line to answer associates questions for their customers. -Coach associates on selling techniques including assumptive closes, features and benefits, and creating urgency

• Supervised support staff of 7 technical analysts• Reported application and system metrics to leadership• Conducted monthly coaching and Q.A assessments for Business Support analysts• Provided sole after hours guidance and escalation point for after business hours • Coordinated resources for application/system outage events for expedient recovery• Conducted ongoing training for the team• Maintained communication liaison with vendor representatives and hotel leadership/staff• Worked on many interdepartmental projects as needed to bring on new systems and/or increase efficiencies between IT Development and support staff• Responsible for interviewing, hiring, and training of new staff

Us

• Supervised and coached support staff of 7 technical analysts• Identified Incident and Problem trends and escalated for resolution and root cause determination• Reported application and system metrics to leadership• Served as sole escalation/guidance point and for front-line support staff 24/7• Coordinated resources for application/system outage events for expedient recovery• Conducted ongoing training for the team• Maintained communication liaison with vendor representatives and hotel leadership/staff• Worked on many interdepartmental projects as needed to bring on new systems and/or increase efficiencies between IT Development and support staff

Us

Handled overflow 1st level technical support callsCoached 1st level business analystsConducted new hire and ongoing training and coachingConducted monthly Q.A. assessments of the Business Support AnalystsProvided sole after hours guidance and escalation point for after business hoursCoordinated resources for system outage events for expedient recovery

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Provided 1st level technical support for issues concerning the hotels primary reservations PC including; malware and spyware issues, network connectivity to Omaha, and troubleshooting Carlson proprietary applications Provided single support coverage for Service Desk on weekends for almost two yearsMonitored various applications and processes including; all brand websites, and 3rd party booking interfaces Analyzed and determined customers' requirements and expectations before escalating to second level support for resolutionWorked on team projects, including installing Norton Anti-Virus at all Country Inn and Suites

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Increased hotel revenue by consulting with hotels on distribution channel management and revenue maximization techniques available via Curtis-C, Global Distribution Systems and Internet Distribution Systems to drive brand wide results. Provided 1st & 2nd level training support for HDBM, Bridge and Property Management System (PMS) Handled various projects as they came upProvided training as needed to hotel and brand team members

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Assisted guests in making their travel destinations for various resort and international destinations.

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Handled room inventory status updates from hotels Assisted hotel supervisors by pruning files and status sheets

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Served guests by "selling" them into reserving rooms with our brandsServed as a mentor for new sales representatives

Reserved, priced, and ticketed airline bookings for air/sea guests utilizing SABRE & ApolloServed as a backup Air/Sea CoordinatorServed as a contact for airlinesDetermined need and demand for airline seats for itineraries and set blocks up with airlines accordinglyTracked and followed through with lost ticket application requestsCoordinated block updates for airlines

Assembled and logged airline tickets for air/sea guests Kept airline tickets secure according to ARC standardsEnsured manifests were kept in sync with the flights booked for the itinerariesProcessed refunds and ARC report weekly

Assembled and logged airline tickets for air/sea guests Ensured manifests were kept in sync with the flights booked for the itineraries

Bachelors Of Science Degree, Marketing

Associates, Applied Science-Professional Studies

Education record