I provide exceptional client services, including providing oversight of implementation, onboarding, product adoption across customer lifecycle for PSA and ERP, while focusing on improving client experience. I delivered effective leadership and guidance to new employees to ensure continuous performance improvement. I managed a portfolio, comprising of minimal corporation size of 4000+ employees at Fortune 500 companies with $250K+ ARR for a portfolio of $8M to $10M. I led and deliver complex projects with a focus on optimizing current processes and improving project outcomes and deliverables.Key Achievements:• Accomplished 187% of quota in FY19 and 175% of quota in FY20, including expansion, renewal, and scorecard metrics for Strategic/Enterprise companies.• Enhanced brand awareness by coordinating with clients and the FinancialForce Marketing team.• Surpassed overall quota in 2019/2020 and achieved membership into the President's Club two years in a row.

I uncovered and secured product expansion and cross-sell opportunities to expand the current footprint and enable the achievement of full business potential. I cultivated long-term partnerships with clients and facilitated clients to accomplish maximum ROI, oversee the contract renewal process, and confirm client satisfaction.Key Achievements:• Improved client satisfaction by providing client services, including driving product expansion opportunities and nurturing relationships with Enterprise Cloud Clients of $250k+ ARR within ERP, EPM, SCM, HCM pillars.• Achieved 161% of expansion quota and 142% of renewal quota in FY16 by developing strategic plans.

I provided proactive support to small and mid-size businesses in resolving managerial challenges, steering operational process development, and managing cloud invoicing through various ERP systems. I introduced and employed a change management process for several organizations to achieve organizational objectives.Key Achievements:• Attained 88% adoption rate by liaising with C-Suite to develop plans for change management workstreams.• Improved day-to-day business operations and enhanced profit levels by 8% by deploying strategic processes.

I met quarterly sales objectives by providing best practices nationwide, recommending procedural changes methods, and utilizing collaborative techniques. I supported informed decision-making by forecasting and delivering sales reports to Senior Management through CRM. I determined financial profitability through field underwriting of prospective clients while ensuring compliance with standards. I built existing portfolio relationships with SaaS solutions to B2B C-Level clients within San Francisco $10 to $250M revenue segment for business development.Key Achievements:• Accomplished and surpassed annual sales quota by prospecting cold calling, delivering direct mail marketing, leading territory, cross-selling, upselling, and overseeing targeted vertical marketing through event planning.• Improved revenue and profitability and closed complex sales deals by leveraging a consultative sales approach.• Enhanced new business mid-market key accounts portfolio by 55 accounts, increased market share by 25% in 14 months and attained $28M in BCV by deploying SaaS.