Lisa Muñoz Email & Phone Number

San Francisco, California, Us

Twitch is a live-streaming platform for gamers & other lifestyle creators that supports building communities around a shared & streamable interest.RESPONSIBILITIES-Manage global leadership & manager development programs-Oversee coaching programs in partnership with external vendors-Manage the global new employee onboarding (NEO) program-Facilitate NEO, leadership, manager & IDEB programs-Design learning solutions for the people team (HR for Managers, Career Development Workshop, Growth & Development Planning, etc.)-Integrate IDEB principles & content across all people team learning solutions-Consult functional learning & development teams on industry best practices-Coach & develop internal facilitators

Please direct message me to learn more about my consulting services:￭learning needs analysis (to determine if a training or learning event is the right solution for your situation)￭learning evaluation (to measure the effectiveness of your current or future learning solutions)￭instructional design (in-person, virtual, blended) to create or modify learning experiences for your audience￭facilitation (to deliver training or learning events)￭facilitation train-the-trainer events & coaching (to further develop & support your org facilitators)￭team building events (to build trust and improve the performance of your teams)￭manager & leadership development training

San Francisco, Ca, Us

Rodan & Fields is a global, multi-level marketing company specializing in skincare products.RESPONSIBILITIES￭Managed daily operations of the global learning team￭Collaborated with internal HR partners & external vendors to implement development programs to improve employee performance (D&I, DiSC, StrengthsFinder, Fierce Conversations, Cross Knowledge, Learn It, etc.)￭Project managed the org-wide engagement survey (in partnership with Gallup) & consulted HR partners on results reporting, communications & action planning strategies￭Project managed the 360-feedback process for executive leadership (in partnership with Korn Ferry) & consulted HR partners on execution of the process, communications & leadership coaching￭Consulted redesign of learning management system user interface to increase learner engagement￭Created a customized mentoring program framework to facilitate relationships across levels

Boston, Massachusetts, Us

Education Pioneers is a non-profit organization that recruits, develops and mobilizes current and future educational leaders.ACCOMPLISHMENTS￭Built & led the central learning function responsible for the development of educational leaders located in 22 US locations￭Coached & developed a high performing team culture resulting in numerous employee promotions￭Drove the adoption & application of adult learning theories & best practices to ensure a minimum net promoter score of 80 across all development programs￭Oversaw the redesign of leadership development content to a blended model resulting in a 50% reduction in overall costs￭Sponsored the acquisition of the organization’s first learning management system (LMS) to increase the ability to deliver blended learning and track data to evaluate learning program effectiveness￭Integrated diversity, equity, inclusion & belonging content across all programs

Carlsbad, Ca, Us

24 Hour Fitness is a privately owned and operated fitness center chain with over 420 locations in 13 US states and employs 22K+ people.ACCOMPLISHMENTS￭Managed the implementation & maintenance of people development programs for both field and corporate employees￭Project managed a leadership development program for high potential field managers including quarterly summits, content facilitation with senior executives & data reporting to inform succession planning decisions￭Created & implemented an internal facilitator certification program & led train-the-trainer events to scale learning delivery

Oakland, California, Us

PG&E is a utility headquartered in San Francisco, California that provides gas and electricity to 5.2 million households and employs 23K people.ACCOMPLISHMENTS￭Managed instructional design projects focused on creating high impact leadership development programs for field leaders￭Conducted data analysis to inform the direction & design of learning solutions￭Transferred facilitator-led courses to virtual formats resulting in reduced delivery costs & increased ability to deliver content to remote learners￭Collaborated with internal HR partners to redesign new hire orientation & performance management training for people managers

Us

Safeway was a supermarket chain with 1300 US locations and over 250K employees.ACCOMPLISHMENTS￭Designed, developed & implemented role-specific training & talent development programs for corporate employees across all levels (in-person, e-Learning, virtual, blended)￭Collaborated with learning team to create the inaugural corporate university resulting in an expansion of learning programs, resources & tools to improve employee performance￭Administered the learning management system￭Oversaw internal marketing efforts to increase program enrollments & engagement￭Served as a board member for two internal employee resource groups

San Jose, Ca, Us

Metropolitan Education District (MetroED) prepares high school and adult students for future success in college and careers in the South Bay Area. MetroED provides hands-on, life-changing experiences which ignite the passion of its community of learners.

Us

De Anza College is part of Silicon Valley's Foothill-De Anza Community College District. De Anza College consistently ranks #1 or #2 in the state for the total number of students who annually transfer to University of California and California State University campuses.

San Jose, Ca, Us

San José State University (SJSU) is a public comprehensive university located in San Jose, California, in Silicon Valley. SJSU is the oldest public university on the West Coast, as well as the founding campus of the California State University (CSU) system.

San Jose, Ca, Us

Master'S Degree, Education (Teaching English As A Second Or Foreign Language/Esl Language Instructor)

Bachelor'S Degree, Linguistics