eCommerce Product and Project Manager at Robi Axiata Ltd.• Led the development and implementation of a sustainable digital business model for Robi Axiata Ltd. (Axiata Group), resulting in improved operational efficiency and cost savings.• Standardized business and operational processes to enhance productivity and streamline workflows across all teams.• Designed and developed operational software to automate processes and reduce lead time, resulting in improved cost savings.•… Show more eCommerce Product and Project Manager at Robi Axiata Ltd.• Led the development and implementation of a sustainable digital business model for Robi Axiata Ltd. (Axiata Group), resulting in improved operational efficiency and cost savings.• Standardized business and operational processes to enhance productivity and streamline workflows across all teams.• Designed and developed operational software to automate processes and reduce lead time, resulting in improved cost savings.• Implemented KPIs to monitor and optimize operational performance, achieving significant improvements in productivity and cost savings.• Analyzed Google Analytics data to identify opportunities for conversion optimization and improve customer experience through UI/UX changes.• Designed and executed sales strategies and campaigns to drive monthly revenue growth.• Strategized and executed communication plans to improve customer traction and brand value.• Developed campaigns, product pricing, and user acceptance tests to ensure an optimized customer experience.• Implemented SEO strategies to increase organic site views and improve search engine rankings.• Managed cross-functional teams, including Operations, Brand/Marketing, and Customer Care, to ensure smooth communication and operations.• Supported annual budget creation, distributed monthly targets, and set achievable goal-sets to meet business objectives. Show less

Assistant Manager | Product and Project Management | Daraz Operations• Created technical product specifications based on business requirements and worked with development teams to configure the tech products accordingly.• Reported and coordinated with regional tech teams to fix bugs and improve software performance.• Managed projects from initiation to execution, ensuring projects are completed on time, within budget, and meet the required quality standards.• Communicated… Show more Assistant Manager | Product and Project Management | Daraz Operations• Created technical product specifications based on business requirements and worked with development teams to configure the tech products accordingly.• Reported and coordinated with regional tech teams to fix bugs and improve software performance.• Managed projects from initiation to execution, ensuring projects are completed on time, within budget, and meet the required quality standards.• Communicated with internal, external, and regional stakeholders to ensure that project targets and deadlines were met.• Configured products and UAT to ensure smooth project delivery and customer satisfaction.• Developed and executed strategies for the growth and expansion of collection points.• Coordinated with all stakeholders, including operations, logistics, marketing, and customer service teams to ensure project execution and success.• Followed up on processes and analyzed performance to ensure service quality and identified areas for improvement.• Collaborated with internal and external stakeholders on branding and promotional initiatives.• Conducted cost and performance analyses of all collection points to optimize business outcomes.• Planned strategies and projects to improve service quality and meet customer demands.• Optimized existing processes and developed new ones to improve efficiency and productivity.• Conducted business analysis to identify service gaps and worked with teams to develop and implement solutions.• Automated package allocation module to reduce errors and improve the allocation process for logistics service providers. Show less

Senior Executive | Operations Excellence (Product Management, Business & Performance Analysis)• Managed the performance of all departments of Daraz Operations, ensuring smooth communication and collaboration between teams.• Developed and executed strategies to optimize the processes of different departments, resulting in improved operational efficiency.• Identified and developed ideas to improve service quality and efficiency, utilizing Lean Six Sigma methodologies.•… Show more Senior Executive | Operations Excellence (Product Management, Business & Performance Analysis)• Managed the performance of all departments of Daraz Operations, ensuring smooth communication and collaboration between teams.• Developed and executed strategies to optimize the processes of different departments, resulting in improved operational efficiency.• Identified and developed ideas to improve service quality and efficiency, utilizing Lean Six Sigma methodologies.• Prepared and presented monthly Employee and Logistics Performance Reports to upper management, identifying areas for improvement.• Developed and implemented process and system improvements, streamlining workflows and reducing lead times.• Collaborated with Lazada (Singapore) and Daraz (Pakistan) to configure new Hub, Fleet, and Warehouses in the system, ensuring seamless integration.• Documented Standard Operating Procedures (SOPs) and developed operational activities to standardize processes and enhance productivity.• Configured IT products and resolved bugs, reporting to the Global Product Team through FreshDesk and collaborating with developers to implement solutions.• Conducted training sessions for employees on Alibaba Systems for Operations, ensuring proper utilization of tools and software.• Provided support to reduce End-to-End (E2E) time, resolving issues and ensuring timely delivery of products.• Managed the smooth cut-over to Alibaba System (Project YATRA), ensuring minimal disruptions to operations.• Checked and maintained monthly Salesforce Service Level Agreement (SLA) compliance, identifying and addressing issues as necessary.• Managed the Project Tracker for all new modifications and initiatives, tracking progress and ensuring timely completion.• Prepared necessary reports using QlikSense, analyzing data to identify trends and opportunities for improvement. Show less

As an eCommerce Operations Executive, I have extensive experience in overseeing different departments and ensuring smooth operations. Some of my key experiences include:• Developed strategies to optimize and speed up processes across different departments, resulting in improved efficiency and service quality.• Provided technical support and training to employees in different locations, including those outside of Dhaka.• Ensured fast and reliable delivery of orders to customers… Show more As an eCommerce Operations Executive, I have extensive experience in overseeing different departments and ensuring smooth operations. Some of my key experiences include:• Developed strategies to optimize and speed up processes across different departments, resulting in improved efficiency and service quality.• Provided technical support and training to employees in different locations, including those outside of Dhaka.• Ensured fast and reliable delivery of orders to customers through effective logistics support.• Set-up and supervised a new hub, including training new staff and developing strategies to improve workflow and process optimization.• Monitored vendor pickups and returns daily, while tracking every package in the system.• Managed all inbound riders and developed strategies to maximize resource utilization and optimize cost.• Developed and modified operational strategies to ensure smooth and efficient workflows.• Prepared monthly reports on employee and logistics performance using tools such as QlikSense.• Ensured compliance with SLA standards and managed project trackers for new modifications and initiatives.• Provided necessary documentation and developed standard operating procedures (SOP) for operational activities.• Collaborated with other teams, including Lazada (Singapore) and Daraz (Pakistan), to configure new hubs, fleets, and warehouses in the system. Show less

• Communicated with clients and vendors through various communication channels such as email, phone, and video conferencing to ensure effective collaboration and timely resolution of issues.• Identified and selected competent vendors to revamp the official website of Digicon Technologies Limited, ensuring quality and timely delivery.• Developed and executed branding strategies, including designing branded merchandise and choosing appropriate corporate gifts to enhance the company's… Show more • Communicated with clients and vendors through various communication channels such as email, phone, and video conferencing to ensure effective collaboration and timely resolution of issues.• Identified and selected competent vendors to revamp the official website of Digicon Technologies Limited, ensuring quality and timely delivery.• Developed and executed branding strategies, including designing branded merchandise and choosing appropriate corporate gifts to enhance the company's brand image.• Designed and set up stalls for Digicon Technologies on various events, such as VAT Online on VAT Day and BPO Summit, to showcase the company's products and services.• Prepared tender documents for public and private companies, ensuring compliance with all relevant regulations and standards.• Attended meetings with officials of different corporations to explore potential business opportunities and establish partnerships.• Managed the process of filling up agreement forms and keeping legal documents, ensuring accurate and up-to-date record-keeping.• Drafted letters to ministries and other regulatory bodies, advocating for the company's interests and ensuring compliance with all relevant laws and regulations.• Conducted market research to identify potential clients and their service gaps, using this information to propose customized services that meet their unique needs.• Developed concept papers and proposals for potential clients, outlining the company's services and value proposition in a clear and persuasive manner. Show less

• Managed Sales & Marketing of retail products like imported Fresh Foods, Vegetables, Sea Fish, Meat, Cheese etc.• Executed the Strategy of Sales Planning and achieved the target in monthly, quarterly & yearly basis.• Received any sales calls and met them as and when required.• Created new customer base for open Sale/Tender/Push sales etc. maintained good relations with existing clients & adopted policy to hunt new one.• Kept up to date with products and competitors to study… Show more • Managed Sales & Marketing of retail products like imported Fresh Foods, Vegetables, Sea Fish, Meat, Cheese etc.• Executed the Strategy of Sales Planning and achieved the target in monthly, quarterly & yearly basis.• Received any sales calls and met them as and when required.• Created new customer base for open Sale/Tender/Push sales etc. maintained good relations with existing clients & adopted policy to hunt new one.• Kept up to date with products and competitors to study sales, Market surveys, and analyzed business activities.• Established and adjusted selling prices by monitoring cost, competition, supply, and demand.• Negotiated with and settled down agreements with critical customers.• Provided on-time effective solutions to the problems of the existing sales force.• Monitored the team’s performance and motivated them to reach targets.• Provided day-to-day marketing and sales report to the management. Show less