Network Administration:Managed and maintained the company’s network infrastructure, including routers, switches, firewalls, and wireless access points.Configured and optimized network hardware and software to ensure high availability and performance.Monitored network traffic and performance using tools like Wireshark and SolarWinds, identifying and resolving bottlenecks and outages promptly.Implemented network security measures, including firewalls, VPNs, and intrusion detection/prevention systems, to protect against unauthorized access and cyber threats.System Administration:Administered and maintained Windows and Linux servers, ensuring system reliability, security, and performance.Performed regular system updates, patches, and backups to maintain system integrity and minimize downtime.Managed Active Directory, including user account creation, group policies, and permissions.Configured and maintained virtualized environments using VMware and Hyper-V, optimizing resource allocation and performance.Technical Support and Troubleshooting:Provided Tier 2 and Tier 3 technical support to end-users, resolving complex issues related to hardware, software, and network connectivity.Conducted root cause analysis for recurring issues, implementing solutions to prevent future occurrences.Developed and maintained comprehensive documentation for troubleshooting procedures, system configurations, and network diagrams.Backup and Disaster Recovery:Implemented and managed backup solutions to ensure data integrity and availability, including regular testing of backup and recovery procedures.Developed and maintained disaster recovery plans to ensure business continuity in the event of a system failure or data loss.Coordinated with stakeholders to identify critical systems and data, prioritizing recovery efforts accordingly.

Network Administration:Managed and maintained the company’s network infrastructure, including routers, switches, firewalls, and wireless access points.Configured and optimized network hardware and software to ensure high availability and performance.Monitored network traffic and performance using tools like Wireshark and SolarWinds, identifying and resolving bottlenecks and outages promptly.Implemented network security measures, including firewalls, VPNs, and intrusion detection/prevention systems, to protect against unauthorized access and cyber threats.System Administration:Administered and maintained Windows and Linux servers, ensuring system reliability, security, and performance.Performed regular system updates, patches, and backups to maintain system integrity and minimize downtime.Managed Active Directory, including user account creation, group policies, and permissions.Configured and maintained virtualized environments using VMware and Hyper-V, optimizing resource allocation and performance.Technical Support and Troubleshooting:Provided Tier 2 and Tier 3 technical support to end-users, resolving complex issues related to hardware, software, and network connectivity.Conducted root cause analysis for recurring issues, implementing solutions to prevent future occurrences.Developed and maintained comprehensive documentation for troubleshooting procedures, system configurations, and network diagrams.Project Management:Led and participated in IT projects, including network upgrades, system migrations, and the implementation of new technologies.Utilized project management methodologies such as Agile and Waterfall to ensure timely and successful project delivery.Coordinated with vendors, stakeholders, and cross-functional teams to define project requirements, scope, and deliverables.