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Experienced in cards business both issuing and acquiring solutions, analyses and evaluation. Strong understanding of cards industry, MasterCard & VISA bylaws, rules and billing system.Lead teams across broad technical, financial and business disciplines. Focused on business objectives and tracked progress to ensure project milestones is completed on time, on budget and with the desired results. Mitigate risk factors through careful analysis of data. Define processes and tools best suited to each project. Move between approaches depending on project specifics.Excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. • Cards activity Migrations• Project Scheduling, Budgeting, Cost Control and Quality Assurance• Initiate and manage the issuing of new card products:• Draft the proposal and the P&L (management of the banks rules and procedures) for the initiated products; • Draft the project plan and follow-up the project running within all parts involved, support the marketing department in launching the card products. • Prepared and maintained the GAP analyses, Scope of Work, SLA documents and project plan, periodic written status reports, risks and issue lists;• Performed necessary certifications;• Certified the completion of project phases;• Responsible for the successful (contractual, technical and quality) completion of the project
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Senior Product ManagerCredex BankBucharest, Romania -
Director - Cards And Alternative Delivery ChannelsTechventures.Bank Nov 2022 - PresentBucharest, Romania -
Cards Compartment CoordinatorBanca Română De Credite Și Investiții Mar 2020 - Nov 2022Bucharest, Romania• Successfully managing the project of restarting the card issuing activity:o obtain NBR and MasterCard authorization,o develop detailed specifications and test scenarios for mitigating risk factors,o analysis of the test results;• Defining the requirements for the necessary developments to apply the provisions of PSD2, RTS on SCA and the EU Regulation for card issuing activity;• Defining the requirements for the necessary to include on mobile Bank’s application cards module;• Initiated and managed the issuing of new card products and e-wallet application;• Managing collaborations with non-bank financial entities for which the bank provides national and international settlements services;• Coordinating the projects necessary for the VISA and Mastercard license for acquiring activity and the collaborations between the bank and the payment facilitators. -
Senior Cards SpecialistLibra Internet Bank May 2019 - Feb 2020Bucharest, Romania• Defining the requirements for the necessary developments in order to apply the provisions of PSD2, RTS on SCA and the EU Regulation;• Actively involved in the development and launch of the instant money transfer service through the Viber application in Hungary;• Initiated and managed the issuing of new card products and e-wallet application;• Managing collaborations with non-bank financial entities for which the bank provides national and international settlements services;• Coordinating the projects necessary for the acquiring of the high-risk merchants and the collaborations between the bank and the payment facilitators;Accomplishments• Successfully managing the project of instant money transfer service by obtaining the necessary authorizations from NBR, VISA and Mastercard and by developing detailed test scenarios for mitigating risk factors through careful analysis of the test results. -
Senior Cards SpecialistPatria Bank Sa (Nextebank Sa) Nov 2013 - May 2019Project manager for MSP (Processor and Personalization Office) migration project.Initiate and manage the issuing of new card products.Administrate acquisition contracts for related products for card activity and bank suppliers.Coordinate the business relations with the cards authorities, both national and international (NBR, VISA, MasterCard) in terms of new products approvals, prepared the quarterly reporting files and implementing ICO mandates.Transaction & fraud monitoring and Chargeback administration.Achievements:Successfully managed important migrations projects from former Processor Paynet to currently Processor Euronet and to Provus as Personalization Office to completion on budget, with the desired results.Mitigating risk factors by developing detailed tests and careful analysis of the tests results.Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.Identified and resolved numerous project issues including staffing shortages, tactical matters and divergent business needs.Slashed administration costs 20% by negotiating pricing and fees, while ensuring the continuations and enhancement of services. -
Head Of Issuing DepartmentNextebank S.A. Oct 2010 - Nov 2013Coordinated the business relations with cards authorities (National Bank of Romania, VISA and MasterCard International) for new products approvals; prepared the quarterly reporting files.Recording of ATM/POS transactions over the cards accounts and daily transaction reconciliation with the settlements accounts.Delivered internal training sessions within the bank, related to card products.Project manager for EMV migration project.Initiated and managed the issuing of new card products; followed-up project running within all parties involved; Prepared the internal norms for the cards activity and improve the existing ones;Achievements:Accomplished to reduce with 20% of VISA/MasterCard invoices by implementing strict monitoring of billing system.Ensure business continuity and improve current standards of service quality by actively involved in integration process of Romexterra Bank Romania within the MKB – Bayerische Landesbank Group.Increased the card product sales with 10% by delivering internal training sessions within the bank’s branches.Introduced training programs that enhanced employee performance and helped build a motivated salesforce.Succeeded led teams across broad technical, financial and business disciplines. Played key role as a project manager of successfully EMV certification project. -
Product ManagerMkb Romexterra Bank Jun 2008 - Sep 2010Initiated and managed the issuing of new card products: Prepared the internal norms for the initiated products and improve it for the existing ones;Drafted project plan and followed-up project running within all parties involved;Followed-up the products during the entire lifecycle. Delivered internal training sessions within the bank, related to card products.Achievements:Designed processes and tools best suited to each project. Moved between approaches depending on project specifics to achieve on-time, on-budget and on-spec project completions. Lead teams across broad technical, financial and business disciplines. Anticipated and managed change effectively in rapidly evolving global business environments -
EconomistMkb Romexterra Bank 2006 - 2008Responsible for overseeing all activities in regards to opening new corporate and individual accounts.Oversaw daily operation of branch to ensure standard operation procedures were followed.Achievements:Cultivated excellent long-term relationships with clients and maintaining ongoing communications.Exceeded performance goals and consistently met or exceed sales targets. Analyzed, followed-up and reported to the Branch Manager suspicious transactions ordered by clients and operations performed by and for persons listed on Black Lists as per the legislation.
Lisandra Miu Skills
Lisandra Miu Education Details
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Spiru Haret University BucharestMaster In Informatics And Mathematics Applied In Finance, Banking And Stock Exchange Market. -
Bachelor Of Science (Bs) -
Academy Of Economic Studies BucharestCybernetics, Statistics And Economic Informatics, Mathematics Applied In Economic.
Frequently Asked Questions about Lisandra Miu
What company does Lisandra Miu work for?
Lisandra Miu works for Credex Bank
What is Lisandra Miu's role at the current company?
Lisandra Miu's current role is Senior Product Manager.
What is Lisandra Miu's email address?
Lisandra Miu's email address is li****@****bank.ro
What schools did Lisandra Miu attend?
Lisandra Miu attended Spiru Haret University Bucharest, Academia De Studii Economice Din București, Academy Of Economic Studies Bucharest.
What skills is Lisandra Miu known for?
Lisandra Miu has skills like Retail Banking, Banking, Credit Cards, Payments, Commercial Banking, Internet Banking, Cards, Credit Risk, Debit Cards, Credit, Payment Systems, Trade Finance.
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