• Maintain driver relations and assist with any concerns or issues between drivers or drivers and dispatchers. • Monitor workload and ensure all shipments get dispatched in an efficient and timely manner.• Assist and collaborate with intermodal operations manager to ensure all shipments TL, ocean and rail are covered, and customer needs are met. • Work collectively with customer service, sales, and operations to meet customer needs.• Pre-plan and strategize high volume forecasts… Show more • Maintain driver relations and assist with any concerns or issues between drivers or drivers and dispatchers. • Monitor workload and ensure all shipments get dispatched in an efficient and timely manner.• Assist and collaborate with intermodal operations manager to ensure all shipments TL, ocean and rail are covered, and customer needs are met. • Work collectively with customer service, sales, and operations to meet customer needs.• Pre-plan and strategize high volume forecasts and foreseen industry issues.• Maintain customer relations with solutions to any concerns regarding there shipments.• Report maintenance and repair needs for transportation vehicles and equipment.• Monitor and report transportation cost, deadhead miles, contractor settlements, and customer rate requests.• Meet with customers to understand their needs. • Participate in RFP’s and bids.• Audit invoicing. • Manage and visit on and off-site storage facilities. • Manage and strategize detention issues.• Work with recruiting for new driver assessments. Show less

Truckload Operation Startup

• Coordinated the contractor and driver activities.• Managed the inbound and outbound freight flow.• Planned and implemented the delivery routes for drivers.• Developed a strong relationship with Independent Contractors within the assigned fleet.• Monitored the shipments throughout transit to effectively meet delivery schedules.• Managed the customer and driver expectations to align with operational capabilities.• Monitored the performance and available hours of fleet… Show more • Coordinated the contractor and driver activities.• Managed the inbound and outbound freight flow.• Planned and implemented the delivery routes for drivers.• Developed a strong relationship with Independent Contractors within the assigned fleet.• Monitored the shipments throughout transit to effectively meet delivery schedules.• Managed the customer and driver expectations to align with operational capabilities.• Monitored the performance and available hours of fleet drivers.• Worked cooperatively with customer service/sales to provide solutions for customers’ needs and resolved issues. Show less

• Effectively manage my time through careful planning and organization of work activities.• Installed and provided support for VHF, UHF, and Citizen Band.• Diagnosed, troubleshot, and resolved wireless communication equipment. • Showroom Sales Representative.