Lisandro Ortiz Email & Phone Number

Piscataway, New Jersey, United States

Piscataway, New Jersey

Perth Amboy, New Jersey

Greater San Diego Area

-Facilitated the grand opening of our San Diego Delivery Pad-Fully responsible for all aspects of the delivery pad operations which included P&L, productivity, safety and performance management.-Maintain customer availability with a next day to 1.0 days out, with a 98.2% completion rate-83.2 NPS customer satisfaction rate-Labor managed at under 1% Overtime-Provide leadership and support to the Facility, Corporation and 3rd Party Delivery Service management teams.-Manage, coach, develop and provide leadership for Leads and associates on a daily basis.-Serve as liaison to the director of operations, inventory control , transportation, stores, AP, and 3rd Party Delivery Service.-Complete claims processing to delivery carrier.-Complete controlled assessments of the facility to ensure adherence to BBY policies and procedures.

Perth Amboy, Nj

-Currently oversees all of Pacific Kitchen and Home Operations with 9 GWW, 1 Coordinator and 1 Quality Assurance Administrator. Including, Vendor Receiving, Outbound Store Shuttle, Outbound Home Delivery from the DDC and our Delivery Pad totaling up to 210 stops, Installers, Quality Assurance and Home Delivery Check-In operations.-Full responsibility for all aspects of the logistic business to include P&L, budgeting, performance management, quality, safety, employee relations, process improvements, and culture for Pacific Sales in the New York and Philadelphia Market.-Developed the highest engaged team resulting in 2 promotions from GWW to QA and QA to Coordinator.-Developed current peers and team members throughout the network on their current roles including new Pacific Kitchen and Home leadership in our Davenport market-Managed through two very successful Pac PI’s result in less than .0000762% in shrink (+$3,810 FY’16).-Overseen logistics for Pacific Kitchen and Home grand openings for 7 store in FY'15 and 13 store in FY'16-Leading, driving, organizing and facilitating our training team on continuous development in our building

Perth Amboy, Nj

Oversea the RA, OTV, DEVO, Liquidation and Shipping DepartmentPI 2013 FY14’ ($-1,006) variance with 6.5 million dollars in inventoryPerforming, organizing and training out the entire PI processIncreasing productivity in receiving department FY13’ 281,340 year to FY14’ 478,256 yearReducing freight cost, increasing trailer space, increasing floor space and reducing material cost by bettering processesFY14’ Spent $155,000 in labor gained 1.128 million in profit in rapid exchangeNew pallet designed, safely moving double the product in half the time increasing productivity and uses less labor.Working with corporate to properly train our teams in new BOL programsWorking with corporate in creating revenue to the company by successfully diagnosing junk out units and turn them around and sell them for a potential profitPerform Monthly QA meetings to assure that all our QA are aligned with our businessPerform monthly Inventory Assessments to properly assess all processes are being performed accuratelyWorking with peers on developing them on computer bases programs such as excel and power point as well as other Best Buy programsWorking directly with corporate on a possible program replace outdated programsSpent time on identifying and developing employeesPartnering with our DDC to assure that our employees are properly trained on warehouse machinery Cross training all QAs to properly cover one another establishing team workParticipated in Harvard Training taking that training to train other employees during our development classesDeveloped an Active Shooter presentation and trained out the awareness to our employees Spent 2 years as a member of out community outreach teamCurrently an active leader in our employee experience team, Engaging our employees in events, recognition and communicationBridging the Gap between out shipping and receiving department buy creating a team building exercise that boosted moral and productivity.

Monitors and evaluates inventory control processes and procedures and assists in monitoring accuracy at the Geek Squad Service Center Provide training assistance in procedural processes, systems, knowledge, and inventory management to facility employees. Key Responsibilities Include: • Measures, tracks and reports audit results and advises management of concerns and potential issues.• Audits receiving, shipping, and warehouse operational procedures. • Assists in monitoring inventory discrepancies, diagnosing problems, developing recommendations, and requesting inventory adjustments.• Measures, tracks and reports audit results to facility and regional managers as well as informs partners of concerns, potential issues, opportunities and operational recommendations.• Advises Best Buy Corporate Inventory Control, retail, and other departments regarding inventory discrepancies and progress towards resolution.

Quality Assurance, Customer Satisfaction, Time Management, Communication, Team Work

Bachelor Of Science - Bs, Mechanical Engineering, 4.0

Activities and Societies: Baseball, Community Outreach, Volunteering

Mecp, Mobile Electronics And Custom Fabrication, 4.0

Activities and Societies: Internship with Best Buy Mobile Install