Professional with 15 years of experience in technical support, systems administration in a Windows environment, and IT consulting for small and medium-sized companies. I have collaborated with companies and clients to meet network and infrastructure requirements, designing secure and scalable networks, assisting in new installation investments, installing secure and scalable network devices, and managing security policies. I have provided desktop support to end users on Windows 7/10/11 and MAC-OS. I have also provided remote support to end users using the Zendesk suite and remote support software such as AnyDesk or TeamViewer.Extensive experience installing and configuring new hardware equipment including desktops, laptops, servers, switches, routers, structured cabling, wireless, and printers.Established and managed inter-VLAN routing and VACL policies, and I have established rollback strategies on network objects and end-user devices. I've also worked with monitoring and data analysis software such as Kibana, Tableu, Loki, and Grafana for monitoring and data collection.I have over 7 years of proven experience in implementing and optimizing influencer marketing strategies, B2C and B2B marketing, social media management, user acquisition and retention, and community management in the video game industry. Extensive experience in B2C, B2B, and affiliate marketing. I have delivered satisfactory results to Latin American and North American clients.