Lisandro Mozo-Alfaro Email & Phone Number

Herndon, Va, Us

Herndon, Va, Us

- Manage bar guests, reservations and private events by providing attentive service with consistent goal to upsell food and beverage options available on the menu - Use interpersonal skills such as collaboration, communication, leadership, and problem solving to ensure efficient and quick service in a fast-paced bar environment with the goal to turnover seats - Utilize Toast POS system to streamline order processing and billing resulting in reduction in errors for orders- Craft specialty cocktails, maintain cleanliness and stock the bar with freshly made syrups and garnishes

- Completed a Music Production and Audio Engineering Combined Education Program Certificate at Trilogy Sound Studios- Completed a song for a final project where I had hands on experience in songwriting, creating melodies and harmonies, picking out and directing the layering of the instrumentals for the track and editing my vocals - Learned how to use software such as using Logic Pro & Pro Tools- Learned new skills in Music Production, Audio Engineering, Logic Pro, Sound Design, Audio Recording, Audio Mixing, Audio Mastering, Audio Editing

Ashburn, Va, Us

- Led cross-functional weekly meetings to enhance data organization of tracking 1000+ inventory items and digital contents such as Smartsheets, Excel, Netsuite, and Asana- Developed Standard Operating Procedure (SOP) with Microsoft Office and detailed technical writing for Alphashot XL software, improving training efficiency and establishing standard use guidelinesManaged end-to-end development processes, including product approvals and inspections, ensuring adherence to high-priority deadlines- Utilized PowerPoint presentations to effectively communicate with vendors to address errors, inconsistencies, and changes required to meet product standards before granting approval for mass production- Assist in operations as a dependable liaison for departments such as product development, marketing, and sales- Provided Spanish translation for marketing collateral to expand the consumer demographics and foster inclusivity in the marketing strategy

Falls Church, Virginia, Us

- Implemented communication strategies and increased payment collections in a month from 100% to 102.5% - Managed confidential information to assist stakeholders with appropriate support and guidance - Enhanced customer service in a fast-paced environment with bilingual proficiency and knowledge on cultural sensitivity- Admit/schedule patients, conduct insurance verifications and provide financial counseling

Seattle, Wa, Us

- Actively sold and prepared Starbucks products to customers in a fast-paced environment- Provided exceptional customer service by properly handling customer complaints, questions and concerns- Partner of the Quarter: August 2020

- Collaborated with leadership to provide meals to over 2,000+ COVID-19-impacted individuals per month- Evaluated the organizational structure and identified areas of improvement for training by conducting a needs assessment- Developed and implemented an online training module using instructional design and researched learning strategies to improve workforce efficiency

Harrisonburg, Virginia, Us

- Assisted 100+ low income residents of the Shenandoah and Roanoke Valley by providing Spanish translation services for time sensitive and confidential information of critical legal documents, contracts, bills and notices- Conducted Spanish interpretation services to facilitate interviews for virtual court proceedings and phone calls - Engaged with local community in order to raise awareness of the organization’s pro bono resources and advanced its presence in the broader Harrisonburg community

Reston, Virginia, Us

- Publish and design guidebooks for clients to improve member awareness of offered services for their brands- Strategize multifaceted approaches for the creation of guidebooks for usage across government and commercial clients in order to effectively communicate and promote program analysis, change management, and instructional design

Harrisonburg, Virginia, Us

- Led students to and from various engaging workshops then further facilitated group discussions concerning race, education, goals, and social change

Harrisonburg, Va, Us

- Use my passion and excitement for JMU to perform cold calls to prospective students to encourage applying to theuniversity and further advertise the importance of attending open houses and campus tours- Communicate with students and their families via phone to answer questions and concerns, pass on critical deadlines,scholarship information, significant upcoming events, and promote beneficial student platforms

Harrisonburg, Va, Us

- Actively advise and help 800+ incoming students and families become familiar with the university, on and off-campus housing, social events, class registration, campus involvement, and other academic affairs

Harrisonburg, Virginia, Us

Served as a week-long mentor at a summer intensive program for a group of high school students at VALHEN’s.

Doylestown, Pa, Us

Assist in week long program to provide and help facilitate young adults with autism an opportunity to engage with their own community and form new connections.

Mechanicsburg, Pennsylvania, Us

I worked as a shift lead at Duck Donuts and would open or close the store. As the shift on duty, my responsibility was to make sure the store stayed consistently clean, organized, stocked up, and to ensure that staff was delivering high quality customer service. At the end of each shift I would also take care of money deposits. I also worked in various stores consistently (Herndon, Fairfax, Arlington and Rockville). I am experienced with the first grand opening of Duck Donuts in the DMV area (Herndon), and assisted at the other stores when they opened up to help run things smoothly. I would train new employees, I trained a shift supervisor, and even held an interview at one point.

Bachelor Of Science - Bs, Communication, General

Education record

Education record