· Administrative support: drafting emails and presentations, and taking and distributing meeting minutes. · Travel coordination of CEO and other VIP guests, domestic and internatonal.· Tracking and reporting CEO receipts, expenses, and reimbursements.· New hire setup (credential activation, technology and seat assignment, office tours)· Event planning, assistance and execution of special events and team-building activities · Maintain office calendar, common spaces, machines, and office supplies · Intake and management of $250k retail and professional inventory· Negotiating third party contracts and point of contact for building repairs· Managing multiple office budgets across several departments totaling over $100,000

Covid 19 Epidemic closed restaurant location

· Posted and managed job postings on external sites· Assumed full responsibility of all on-boarding activities using HRIS to ensure smooth transition for newly hired candidates· Created weekly schedule for 30+ employees according to staff availability and anticipated business volume· Scheduled building and equipment repair, cleaning services, and other third-party vendor services to maintain an optimal work environment

· Delivered prepared food and drinks quickly and with an optimistic attitude· Skilled in acquisition and retention of new and repeat business via building good community relationships and effective resolution of customer complaints· Expert in effectively managing many different employee personalities in a high stress environment· Performed administrative duties, inventoried office supplies, maintained employee files, etc.

· Streamlined processing of product complaints leading to an increased closure rate of 25% more cases closed per month within my first 6 months.· Received, investigated, and accurately documented all product complaints according to SOPs.· Collaborated interdepartmentally to ensure thorough investigation and closure of complaints.· Performed trend analyses of all complaints received within a given review period.· Catalogued product samples for retail customer complaint investigations.· Coordinated with retail providers, lab, and wholesale providers to track lot trends.· Performed trend analyses of all complaints received and reported findings to Quality Assurance.

· Composed, proofread, and mailed outgoing, inter and intra‐departmental correspondence· Created Excel index to track all required job training documents for the company’s 150+ employees· Executed Annual Product Reports according to FDA regulations for use in onsite FDA audits· Ad hoc administrative duties as assigned, including office machine maintenance and troubleshooting

I supported the Executive team of Ash Brokerage. I enjoyed the administrative challenges of supporting an executive within a national organization, as well as cross-functional coordination between different lines of business and areas of expertise. • Assisted with organizing the Executive’s business life including multi-layered calendar with personal and professional appointments, project deadlines, etc.• Took meeting notes, assisted with correspondence• Handled expense reports• Scheduled travel arrangements for employee events• Setting up, managing and monitoring multi-party video conference calls, meetings, etc.• Managed constantly shifting priorities with flexibility and accuracy• Identified and resolved problems in a timely manner by gathering and analyzing related information

• Consulting with clients about the reverse mortgage based on their needs• Assisting clients with mortgage process from application to closing• Educating the client on the reverse mortgage process• Developing relationships with the clients and their families to make sure everyone is satisfied• Staying current on CE education to maintain licenses