Lisa Ni Email & Phone Number

Plaza 66, Shanghai

• The Beatles themed top deluxe hotel in Liverpool • Responsible for the Front Office functioning smoothly and completely • Special room preparations for VIP guests, including room inspection, in-room amenities• Handling guest complaints and difficult situation; maintaining guest relationship• Responsible for training programs of new employees• Assisting Front Office Manager in revenue budgeting and year plan• Assisting reservation department by taking and modifying hotel bookings• Communicating and cooperating with departments to generate the best benefit for hotel operation• Up-selling rooms to maximize revenue

• The very first and most successful Marriott brand hotel in Asia Pacific• Responsible for the whole shift smoothly completed• Assisting Rooms Controller balancing the hotel’s house situation• Making reservation though telephone and email; dealing with travel agencies of difficult reservation cases• Night auditing work to make sure the accuracy of all revenue and occupancy report• Top up-seller at front office to generate extra revenue for hotel• Assisting Guest Relations Officer to handle VIP guests, including pre-checking room status and performing door to door (in room) check-in

• The traditional British Hotel brand based in London• Part of the opening team for this new 5 Star Hotel in Hong Kong• Setting-up standards and procedures for customer service & loyalty program• Handling complaints and comments with respective follow-up• Overnight shift leader for night auditing and arrival room assignment

Master, Management

Bachelor, Hotel And Tourism Management