Lisa Ni Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Ontario

• Expanded brand awareness through industry-wide events and speaking engagement opportunities.
• Sought out opportunities to collaborate with entrepreneurship competitions to further brand exposure. (e.g., Hult Prize Competition, The Queen’s Entrepreneur’s Competition, Enactus World Cup, etc.)

Mississauga, Ontario

• Gathered key business requirements and performed requirement analysis.
• Completed and updated business use cases.
• Assisted senior analysts with implementations and system testing.
• Spearheaded process improvement initiatives.

Toronto, Ontario

• Provided onsite & remote first tier technical support for in-house and external applications.
• Set up users with the appropriate security privileges
• Demonstrated superior problem-solving skills through speedy and effective conflict resolution.
• Adapted to work under pressure through multiple severity escalation processes.
• Proactively contributed to several implementation projects.

Toronto, Ontario

• Provided onsite and remote technical support for 1,700+ employees at LoyaltyOne.
• Assisted senior analyst with deployment & mass update processes.
• Maintained service records & IT documentation.
• Won first place in the “LoyaltyOne Summer Coop Business Case Study” competition.

Waterloo, Ontario

• Provided onsite and remote technical support for faculty staff, students and co-op employers.
• Provided application support and desktop servicing.
• Documented system incidents reports and supported mass migration to SharePoint Online.

Waterloo, Ontario

• Attended any after-hours emergencies for our 2,000+ resident members.
• Initiated an analysis of workplace safety, and implemented improvements to the work environment.