Lisa Serrano Email & Phone Number

Irving, Texas, Us

Irving, Texas, Us

• Streamlined development team and implemented best practices for cloud-based product offering in 950+ dental offices, increasing payment acceptance by 20% to improve our line of business.• Lead Development in executing a strategic plan for Wellfit products, resulting in increased efficiency and successful integration after company acquisition.• Developed products from planning to execution utilizing data-driven decision-making to ensure software features meet the customer and business needs.• Developed and strengthened internal stakeholder relationships by positioning myself as a partner and effective problem solver within the organization.

Irvine, Ca, Us

During my time at Blizzard Entertainment in Irvine, CA, from 2016 to 2019, I held the position of Senior Program Manager. I spearheaded the implementation of an agile framework across a team of 100 individuals to support game launches on the expanding Battle.net platform, while adeptly managing complexities associated with multiple products and shared services. One of my key achievements was facilitating a 25% acceleration in project completion through streamlined processes and protocols for internal R&D units. Additionally, I enhanced operational efficiency by 30% and refined management reporting by integrating the Atlassian toolset into Battle.net.I led the successful implementation of GDPR compliance measures, ensuring adherence and mitigating potential penalties. I also played a pivotal role in accelerating documentation production and reducing completion time by 40% by supporting the integration of technical writing alongside auto-generated engineering documentation.Throughout my tenure, I prioritized team cohesion and alignment with business objectives through quarterly planning initiatives. My strategic approach to project management and process optimization significantly contributed to the success of the Battle.net platform and the overall objectives of the organization.In summary, my experience at Blizzard Entertainment was marked by successful project management, process optimization, and strategic initiatives that drove efficiency and contributed to the continued success of the organization.

Round Rock, Texas, Us

During my tenure as Director of Program Management at Dell (formerly Quest Software) in Aliso Viejo, CA from 2011 to 2015, I spearheaded the utilization of Agile and Scrum methodologies, significantly accelerating and enhancing the delivery of demonstrations to senior management. One of my key responsibilities involved overseeing and managing the company's capital requirements for outside contractors, maintaining oversight of a network comprising 35 contractors.In this role, I led teams of developers and program managers, directing efforts towards the development and delivery of groundbreaking technology aimed at managing data overflows. A notable achievement during my tenure was the generation of a 20% increase in product delivery. This was accomplished by specializing as a subject-matter expert and successfully integrating acquired digital fulfillment, licensing generators, and workflow systems.Furthermore, I focused on enhancing individual productivity by 25% through the effective delegation of tasks and leveraging the strengths of team members. Operational efficiency was also significantly boosted, with a 40% improvement achieved through enhanced collaboration among teams and the implementation of SharePoint toolsets.

Aliso Viejo, Ca, Us

• Managed 5 teams responsible for software development, quality assurance, and documentation in geographically-dispersed locations; oversaw source control management, defect tracking, builds, testing, and reporting across 4 sites nationwide and 2 international.• Established strategic direction and implemented process improvements that bolstered productivity by 25%; incorporated Agile methodologies into the development processes, guiding document production and team training. • Collaborated 7 teams worldwide to devise more effective ways to collaborate and meet deadlines while overcoming various startup, geographical, and cultural challenges; ensured on-time completion of critical project deliverables across 4 time zones.• Led efforts on 4 cross-company special projects, collaborating inter-departmentally with 25 colleagues.

Aliso Viejo, Ca, Us

• Incorporated project management processes into SDLC, resulting in 25% increase in internal efficiency• Implemented new procedures for cross-departmental collaboration, resulting in a 25% decrease in product issues and a 10% increase in on-time project delivery.• Created detailed project plans and team schedules in Microsoft Project; managed the objectives, milestones, and deliverables for the 4-member PMO team, assigning roles and duties to ensure business goals were promptly and efficiently completed.• Recommended corrective action and root cause analysis to turn struggling projects into successful solutions.• Developed Project Management training material that was adopted company-wide and collaborated with 4 other PMPs to provide in-house Project Management training to 500+ employees.

Aliso Viejo, Ca, Us

• Served as Lead Test Engineer and developed and implemented formal techniques to test a GUI-based Oracle DBA tool; routinely met testing deadlines while providing feedback to development, technical support, and product management teams.• Created and executed test plans, test outlines, and bug report templates and utilized the Clear Quality bug tracking tool; conducted automated and manual testing on both front and back ends of the product, completing tasks 30% ahead of schedule.• Oversaw a team of eight test engineers, delegating tasks and playing to individual strengths to boost productivity.• Provided well-received mentorship and coaching to 5 other test leads in the department.

Technical Program Management

Bachelor Of Science, Computer Science