Lisa O'Donnell Email & Phone Number

Responsibilities include greeting clients, completing accurate check in of current and new clients, collecting co-payments, scheduling future appointments. Efficiently and professionally answer incoming calls, working directly with clients needs, work directly with clinical staff to ensure quality and continuity of client care, accurate updating and filing of client files. Maintain business office inventory and equipment, anticipating supply needs.

I initiated processes for the Inside Sales Team and Field Sales Team. I was responsible for managing calendars and scheduled meetings for sales to work with all departments in the company, sales management and sales team. I reconciled and submitted sales team expense reports and the sales management American Express accounts. I also coordinated yearly large group sales conference and sales training sessions for local and out of state sales team include that involve all aspects of meeting preparation. I have experience with international and domestic airfare and hotel logistics planning. I managed reporting team performance metrics vs. goals.

Brunswick Zone is a Bowling Center that also has large and food & beverage. I worked as Accounting Controller until I was offered a position at Chamilia. My responsibilities included cash management and auditing of cash drawers assigned to each employee in all departments. I managed the receptionist position who also aided in auditing each cash drawer checked out. I updated processes to assure that audits by Headquarters surpassed all audits previously conducted.

While with the Brady Corporation I developed a process for an outbound calling center. Initially I was asked to work with a distributor of the company to increase their sales by improving the quality of the in person sales call. By learning the territory and understanding of the market and key funding areas we moved the distributor from fifth to first in the market by improving their overall sales volume. I was awarded the Opal Award (Outstanding Performance and Leadership) for establishing a successful calling team.Growing the call enter included interviewing and hiring of Call Center Team and tracking performance metrics to grow and improve outbound calling. I simultaneously worked with field and inside sales team to develop sales process, tracking sales performance, assist with closing sales and managing database - ACT! and reporting of sales to upper management.

Working as a contractor in their office, maintained Accounts Payable, Accounts Receivable, Payroll and Tax Reporting; Client Billing and working with their accountants reporting quarterly and annual taxes.

Initially working with Joe Duffy Design as Office Manager, I was in charge of reception area, scheduling, and maintained art, office and kitchen supplies. I maintained HR files on all employees, payroll reporting and client billing. Additional responsibilities included working with graphic designer artists submitting designs to a variety of design show competitions. I was also responsible for the logistics of two moves of office locations.When Joe Duffy merged with Fallon McElligott I was moved to client billing for Joe Duffy Design Minneapolis and New York. I also took four additional clients for Fallon McElligott, using AS400 billing system.