Lisa Hickey Email and Phone Number
United States
Lisa Hickey's Location
United States, United States
Lisa Hickey's Contact Details
Lisa Hickey work email
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Lisa Hickey personal email
n/a
Lisa Hickey phone numbers
About Lisa Hickey
People Leader. Passionate about instructional design, communication, and change management. Specializes in complex project management. Extensive experience designing employee training and messaging to support a global retail organization.
Lisa Hickey Work Experience Details
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Employee Engagement Program ManagerApple Inc.United States -
Learning Experience Designer & Curriculum Manager, Apple Retail Engagement & MarketingApple Nov 2018 - PresentCupertino, California, UsDesign learning experiences and curriculum strategies to engage Apple Retail employees and support Apple Retail priorities.• Partner with stakeholders to identify key business strategies and desired outcomes and then provide training and engagement solutions• Assess learning needs, and prioritize projects that align with Retail business priorities• Direct training project teams to design, develop, globalize, produce, implement and measure learning deliverables• Collaborate with a matrixed L&D ecosystem of Instructional Designers, Media Producers, Project Managers, Technologists, Writers, Editors, and Leaders• Learner-centric designer of a variety of learning experiences such as self-guided, group learning, blended-learning, mobile and micro learning, project based learning• Advocate consistent use of instructional design standards and project management processes, while championing innovation and process improvement• Curate collections of courses to meet learning objectives and learning conditions• Collaboratively manage library of learning content. -
Training Design Leader, Retail Learning & DevelopmentApple Feb 2014 - Nov 2018Cupertino, California, UsLead and manage world-class instructional design team, supporting learning & development for Apple Retail store and contact center employees globally.• Hire, develop, and support top talent.• Connect with stakeholders to identify key business strategies.• Assess training needs and provide learning solutions to support the business.• Identify training projects. Assign and manage instructional design resources.• Prioritize and manage dynamic portfolio of learning & develpopment projects.• Advocates consistent use of instructional design standards and project management processes, while championing innovation.• Partner with media, production and delivery team members to implement training, including editing, globalization, train-the-trainer, communication, and evaluation.
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Instructional Designer & Program Manager, Global Retail TrainingApple Apr 2010 - Feb 2014Cupertino, California, UsDesigned training using proven instructional design processes—ADDIE—for key Retail initiatives.• Partnered with business stakeholders to understand business trends and provide training consultation.• Assessed training needs and provide training design plans.• Identified key project milestones and dependencies. Create, share, and implement project plans. • Developed training deliverables.• Partnered with team members to implement training, including editing, globalization, production, train-the-trainer, and evaluation.• Partnered with the analytics team to design and implement training measurement strategies.
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Manager, Apple Retail Store CommunicationsApple Apr 2004 - Apr 2010Cupertino, California, UsDeveloped, managed, and innovated strategies and processes for designing and delivering focused, timely, and effective communication to Apple Retail Stores worldwide.• Identified, hired, and managed a team of 6 communication professionals possessing a diverse variety of valuable skills.• Innovated store communication processes for Apple Retail stores with the purpose of providing the right messages at the right time in a compelling and digestible format. • Designed and implemented communication plans in support of critical business initiatives.• Produced a variety of communication vehicles such as Web, newsletters, meetings, presentations, conference calls, podcasts, video, large scale conferences, and an online community. • Provided presentation support for top executives for Retail Team Conferences, including agenda & content development, fact checking, sourcing imagery, and final presentation design, rehearsal, and delivery.• Designed and delivered small and large-scale in-store meetings, from morning Downloads to quarterly all-hands meetings, to deliver business critical messages from HQ to all team members in consistent and compelling formats, including presentations, speaker notes, multimedia, and training activities.• Managed the redesign of Apple Retail intranet in partnership with IS&T.• Obtained regular feedback from Field audience and HQ partners, and applied findings to continuously improve communication.• Designed and managed worldwide command center supporting all Apple Retail Stores for significant Apple product launches, such as iPhone.• Designed, managed, and improved translation processes to produce high quality translations with fast turnaround times at minimal costs.
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Communications Manager, Erp Project (Oracle 11I)Gap Inc. Oct 2002 - Apr 2004San Francisco, California, UsManaged staff of two to orchestrate appropriate timing and implementation of key messages to target audiences, collaborating with a variety of business partners and stakeholders throughout the enterprise to accelerate user adoption of the solution. -
Business Analyst, Technical EditorGap Inc. Apr 2001 - Sep 2002San Francisco, California, UsCollaborated with all areas of the Information Technology department to standardize the methodology for IT projects and improve project performance.• Facilitated user groups to refine the department standards.• Produced and published online document templates and instructions.• Published regular updates to the IT Department’s Projects website and Training website.• Developed and implemented the marketing and change management for the Project Management Office.• Developed and implemented change management plan for the new IT Test Process.
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Communications SpecialistGap Inc. Mar 1999 - Apr 2001San Francisco, California, UsManaged multiple employee communication projects to and for the Information Technology organization.• Developed a strong understanding of the IT audience as a customer.• Identified key messages and appropriate communication vehicles, including email, voicemail, newsletters, company intranet, presentation development and meeting facilitation.• Worked closely with IT leadership to assist in developing and implementing strategic communication plans for the organization.
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Project Manager, Gap Brand Store CommunicationsGap Inc. Jan 1997 - Feb 1999San Francisco, California, UsManaged several employee communication projects simultaneously for the Gap U.S. field organization, including all 2000 stores and upper field management.• Wrote, edited, designed and produced three weekly field newsletters per week for over two years under daily deadlines.• Regularly participated in cross-functional teams of headquarters and field business partners to identify key messages and streamline processes.• Participated in strategic communication planning, including evaluation and measurement.
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Manager, Gap StoresGap Inc. Jun 1990 - Dec 1996San Francisco, California, UsKey member of management team with strong background in customer service, staff supervision, training and operations.• Managed the merchandising and displays for up to eight stores at a time.• Led team of 12 store visual display coordinators and worked with management in each store to implement corporate presentation direction.• Conducted regular walkthroughs with top field management and collaborated with corporate visual team to create and implement window direction for all Gap stores worldwide.
Lisa Hickey Skills
Leadership
Customer Experience
Os X
Visual Merchandising
Team Building
Social Media
Web Content Management
Content Management
Retail
User Experience
Sales
Customer Satisfaction
Communication
Team Leadership
Merchandising
Strategy
Technical Writing
Mac
Internal Communications
Program Management
Cross Functional Team Leadership
Change Management
Editing
Training
Employee Training
Customer Service
Instructional Design
Creative Direction
Email Marketing
Intranet
Management
Project Management
Strategic Communications
Marketing Communications
Copywriting
Keynote
Multimedia
Lisa Hickey Education Details
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California State University, ChicoCommunications -
California State University, ChicoCommunication And Media Studies
Frequently Asked Questions about Lisa Hickey
What company does Lisa Hickey work for?
Lisa Hickey works for Apple Inc.
What is Lisa Hickey's role at the current company?
Lisa Hickey's current role is Employee Engagement Program Manager.
What is Lisa Hickey's email address?
Lisa Hickey's email address is li****@****mac.com
What is Lisa Hickey's direct phone number?
Lisa Hickey's direct phone number is +141539*****
What schools did Lisa Hickey attend?
Lisa Hickey attended California State University, Chico, California State University, Chico.
What skills is Lisa Hickey known for?
Lisa Hickey has skills like Leadership, Customer Experience, Os X, Visual Merchandising, Team Building, Social Media, Web Content Management, Content Management, Retail, User Experience, Sales, Customer Satisfaction.
Who are Lisa Hickey's colleagues?
Lisa Hickey's colleagues are Rashid Anwer, Vivekanandh Obula Ramesh, Agencia Reklaam, Razan Issa, Qasim Raja, Samuel Bridges, Miles Turman.
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