Lisa Hickey Email & Phone Number

United States

Cupertino, California, US

• Design learning experiences and curriculum strategies to engage Apple Retail employees and support Apple Retail priorities.
• Partner with stakeholders to identify key business strategies and desired outcomes and then provide training and engagement solutions
• Assess learning needs, and prioritize projects that align with Retail business priorities
• Direct training project teams to design, develop, globalize, produce, implement and measure learning deliverables
• Collaborate with a matrixed L&D ecosystem of Instructional Designers, Media Producers, Project Managers, Technologists, Writers, Editors, and Leaders
• Learner-centric designer of a variety of learning experiences such as self-guided, group learning, blended-learning, mobile and micro learning, project based learning

Cupertino, California, US

• Lead and manage world-class instructional design team, supporting learning & development for Apple Retail store and contact center employees globally.
• Hire, develop, and support top talent.
• Connect with stakeholders to identify key business strategies.
• Assess training needs and provide learning solutions to support the business.
• Identify training projects. Assign and manage instructional design resources.
• Prioritize and manage dynamic portfolio of learning & develpopment projects.

Cupertino, California, US

• Designed training using proven instructional design processes—ADDIE—for key Retail initiatives.
• Partnered with business stakeholders to understand business trends and provide training consultation.
• Assessed training needs and provide training design plans.
• Identified key project milestones and dependencies. Create, share, and implement project plans.
• Developed training deliverables.
• Partnered with team members to implement training, including editing, globalization, production, train-the-trainer, and evaluation.

Cupertino, California, US

• Developed, managed, and innovated strategies and processes for designing and delivering focused, timely, and effective communication to Apple Retail Stores worldwide.
• Identified, hired, and managed a team of 6 communication professionals possessing a diverse variety of valuable skills.
• Innovated store communication processes for Apple Retail stores with the purpose of providing the right messages at the right time in a compelling and digestible format.
• Designed and implemented communication plans in support of critical business initiatives.
• Produced a variety of communication vehicles such as Web, newsletters, meetings, presentations, conference calls, podcasts, video, large scale conferences, and an online community.
• Provided presentation support for top executives for Retail Team Conferences, including agenda & content development, fact checking, sourcing imagery, and final presentation design, rehearsal, and delivery.

San Francisco, California, US

Managed staff of two to orchestrate appropriate timing and implementation of key messages to target audiences, collaborating with a variety of business partners and stakeholders throughout the enterprise to accelerate user adoption of the solution.

San Francisco, California, US

• Collaborated with all areas of the Information Technology department to standardize the methodology for IT projects and improve project performance.
• Facilitated user groups to refine the department standards.
• Produced and published online document templates and instructions.
• Published regular updates to the IT Department’s Projects website and Training website.
• Developed and implemented the marketing and change management for the Project Management Office.
• Developed and implemented change management plan for the new IT Test Process.

San Francisco, California, US

• Managed multiple employee communication projects to and for the Information Technology organization.
• Developed a strong understanding of the IT audience as a customer.
• Identified key messages and appropriate communication vehicles, including email, voicemail, newsletters, company intranet, presentation development and meeting facilitation.
• Worked closely with IT leadership to assist in developing and implementing strategic communication plans for the organization.

San Francisco, California, US

• Managed several employee communication projects simultaneously for the Gap U.S. field organization, including all 2000 stores and upper field management.
• Wrote, edited, designed and produced three weekly field newsletters per week for over two years under daily deadlines.
• Regularly participated in cross-functional teams of headquarters and field business partners to identify key messages and streamline processes.
• Participated in strategic communication planning, including evaluation and measurement.

San Francisco, California, US

• Key member of management team with strong background in customer service, staff supervision, training and operations.
• Managed the merchandising and displays for up to eight stores at a time.
• Led team of 12 store visual display coordinators and worked with management in each store to implement corporate presentation direction.
• Conducted regular walkthroughs with top field management and collaborated with corporate visual team to create and implement window direction for all Gap stores worldwide.

Ba, Communications

Bachelor Of Arts (B.A.), Communication And Media Studies