Lisa O'Malley Email & Phone Number

Slough, England, United Kingdom

Slough, England, United Kingdom

• Provided extensive administrative support to the Sales teams• Received inbound calls and ensured they were passed to the correct area• Worked closely with clients to resolve any queries in a timely manner• Produced and distributed diarised / ad hoc reports to Sales and the clients• Accurately added and amended bookings on the BAPS system ensuring all relevant communications were sent• Liaised with internal departments to ensure any issues were promptly resolved• Regularly provided bespoke Excel spreadsheets for Sales• Actioned emails via a central inbox on Outlook

Slough, United Kingdom

• Scheduled and co-ordinated the training requirements for internal Sales teams• Diary Management• Booked rooms and arranged any ad hoc requests• Co-ordinated Coaching sessions• Maintained the central Training Attendance Records• Distributed and collated course evaluations• Actioned emails via a central inbox on Outlook

Slough, United Kingdom

Provide telephony support to service users Update and maintain records Diary management Book meetingsProcess highly confidential documents

Slough, United Kingdom

Provided telephony and administrative support to both internal and external customersCase Management SupportScheduled internal appointmentsDiary ManagementUpdated Network Database

Deliver outstanding telephony and administrative support to the Premier Account Managers and their high value customers in a fast paced work environmentBuild and sustain relationships with customers by interfacing with internal colleagues and the customer to maximise customer satisfactionAccurately process amendments to customer’s advertising Accurately capture facts and details of customer issues, seeking a prompt resolution while keeping the customer fully informedAction customer emails via a central inbox on Outlook within the specified turnaround timesProvide statistics & usage data analysis on bespoke excel spreadsheets according to the requests of the Premier Account Managers Ensure advert copy for the directories is supplied by the specified deadline Deliver training and act as a mentor to new startersAssist the manager in the recruitment of new starters to the DepartmentManage the team’s rota