Responsible for the Area Agency on Aging planning process and implementation, Title III federal grants and contracts, Nutrition Program, Ombudsman Program, Volunteer Program, and various community service programs including local Money Management and the LGBT Over the Rainbow Coalition. Operational responsibilities encompass: managing budgets, supervising staff, writing proposals, conducting program audits, communicating with Title III program staff, the Massachusetts Executive Office of Elder Affairs, community organizations, and local legislators.

Led a multi-disciplinary team of professionals and ancillary support services in providing quality daytime care to elders with Alzheimer’s disease in accordance with all EOEA and DPH regulatory standards. Represented Spectrum within the community through education and advocacy. Ensured and measured quality service delivery.• Exceed budget expectations by driving census goals, submission and awarding of grants, and identifying other revenue streams (e.g., transportation services and special care charges).• Developed second Spectrum program site in 2011, including: construction; securing of contracts from MassHealth, the Veteran's Administration, and local aging service agencies; census building; and program management. New site provided access to needed services in an underserved community.• Scored in the top percentile in the Lahey employee engagement survey conducted by Press Ganey since its inception in 2013.• Frequently selected to present at professional and community organizations, including local radio and television, resulting in community education on challenges facing the aging population and in an increased knowledge of Spectrum services.• Wrote grant application and was successfully awarded $5,000 from the Alzheimer’s Foundation of America, providing education for 25 caregivers.• Revamped fundraising process to include local political figures, exceeding annual fundraising goals year over year by 50%.

Led a multi-disciplinary team of professionals and ancillary support services in providing quality daytime care to medically fragile elders and people with mental illness in an economically depressed community. Represented Briarcliff within the community by providing education and advocacy. • Implemented fiscal system changes, realizing more than $16,000 in unexpected revenue.• Revamped safety procedures to better safeguard program members.• Developed and instituted staff education programing, resulting in improved service delivery.

Enhanced the successful operation and licensing of the assisted living community in compliance with EOEA regulatory requirements. Implemented and provided judicious management of a multi-million dollar budget, meeting net operating income and occupancy expectations. Managed eight department heads with responsibility for approximately 100 employees.• Recruited, mentored, trained, and retained a high-performing team.• Led the community through an entire restructuring of care management systems, resulting in an increase in quality service delivery.• Achieved full census of 115 residents from a low of 97, exceeding budgetary expectations.• Increased communication systems and staff education, demonstrated by Gallup Survey results, revealing increased customer and team member satisfaction rates year over year and at levels that exceeded the corporate average.• Improved operational monitoring and evaluation systems for the community, resulting in an 86% reduction in identified licensing concerns year over year.• Increased Sunrise Quality Services Review Score from 80% to 88%.

Conceptualized and implemented Day Habilitation as a new service offered by the organization for people who are developmentally delayed and medically fragile. Created and implemented all programmatic systems, clinical and medical protocols, behavioral interventions, policies, and budgets. Marketed to regional community services organizations and government agencies.• Cornerstone Day Center, established in 1998, realized profitability within 10 months and achieved census capacity within 14 months.• Launched second service site, Meridian Day Center, in 2000. Oversaw additional expansion in 2004 to meet demand for service.