Ensure smooth office operations by performing various administrative, financial, and managerial tasks. Assist the Managing Director and operations managers in serving our guests effectively.Key Responsibilities:- Manage social media, particularly the Instagram account, in collaboration with a third-party social media company.- Step in for Front Office Directors and Managers on Duty as required.- Represent the Complex Manager and Director of Rooms when needed.- Oversee executive payroll management.- Address guest concerns on various review platforms and through email. - Oversee multiple hotel inboxes and manage reservation inquiries, modifications, and issues.- Develop numerous innovative ideas to improve the guest experience and staff efficiency.Expanded Responsibilities:Telecommunications Supervisor: - Led the project to update all phone services and devices throughout the property, including guest rooms and administrative offices, as part of the recent renovations. - Took the lead on the telecommunications overhaul without prior experience, ensuring the successful implementation of new systems.Marketing Coordinator: - Assisted and attended meetings regarding the selection of new brand collateral. - Supported the marketing team by coordinating social media announcements and engagement strategies to enhance the property’s online presence.Other Contributions: - Led the database phone installation project, ensuring its successful implementation. - Collaborated with the internal marketing team, quickly learning new skills to meet weekly and monthly goals.

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Proactively identifies areas for operational improvement and collaborates with various support service departments to ensure optimal operations and guest service activities. Provides VIP clientele support by catering to high-profile clients and resolving issues, acting as a liaison between multiple departments.

Closely interacted with Citibank Executives and C-Level Executive Assistants to ensure seamless planning and coordination of meetings, conferences, and other events at Citi Headquarters. Participated in planning meetings, reviewed event details, and discussed relevant logistical matters. Since November 2022, efficiently managed off-floor catering orders and supervised the reception desk for high-touch, large conferences within Citi HQ.

Worked closely with the Front Office and Sales Team to ensure all Loews standards were met. Responsibilities included:- Welcoming and registering guests in an outstandingly friendly, professional, and efficient manner, assigning rooms that satisfy special requests.- Providing detailed information about hotel facilities and operating hours.- Fully adhering to all Loews Hotels Star Service Standards.- Selling rooms in accordance with Front Desk sales strategies.- Engaging and delighting guests by providing Four Diamond service and beyond.

Demonstrated exceptional guest service by addressing client concerns and complaints with a friendly and supportive demeanor. Facilitated the training of new team members and oversaw office asset management, expense reporting, and supply procurement. Led internal audits and provided support to the sales department head, including overseeing the team responsible for sales. Interacted professionally with celebrity clientele while working overnight shifts, during which I also supervised the entire overnight staff.

Greeted arriving guests warmly and provided exceptional customer service throughout their stay. Managed guest check-ins, offering detailed information about hotel amenities and local attractions as needed. Addressed guest requests, concerns, and complaints promptly and courteously, ensuring their satisfaction. Coordinated room availability with housekeeping staff, communicating information regarding late checkouts, early check-ins, and special requests. Handled billing processes, including room charges, food and beverage expenses, and phone charges, collecting payments in accordance with hotel policies.

Effectively greeted and directed professional visitors while responding to constituent inquiries in person, over the phone, and via email. Possessing four years of experience as a receptionist handling multi-line phone systems. Conducted training sessions for new summer assistants and implemented and maintained new filing systems. Provided support for district office community events and projects. Additionally, served as a Summer Assistant for three consecutive summers before transitioning to full-time employment.