Lisa Proctor Email & Phone Number

Luton, England, United Kingdom

As CRM Manager I am part of the UK CRM team, responsible for developing marketing campaigns through multiple channels, on behalf of all products and brands. I am responsible for maximising the value generated through CRM activities and achieving TUI's growth targets.

The primary focus of my role is to support the Senior CRM Programme Manager with the development and delivery of our CRM communications strategy. This includes communications via SMS, Push notifications, Email, Direct Mail and Outbound Calling. I manage the development and delivery of large and complex campaigns to acquire and retain customers. This is.

Luton, United Kingdom

The primary focus of my role is to work closely with the business and build an understanding of customer experience strategy and vision with functional teams to develop their customer experience action plans and drive improvements in customer experience. I share my understanding of gaps in customer experience performance in detail for business areas.

Cranfield

Working as part of the sales & marketing team the primary focus of my role is to continually improve the relationship we have with existing customers and significantly contribute to the achievement of the team’s yearly sales target. Key responsibilities:To manage a portfolio of accounts for a specific geographical area, using a variety of communication.

I manage a portfolio of key accounts for OAG Aviation spanning the whole product portfolio and specifically to engage with clients to help meet company renewals targets and raise performance levels within an assigned territory. Responsibilities include - To manage, maintain and retain existing key accountsTo develop solid and professional relationships.

Managed the migration of our Travel Planner product to a new platform.

Dunstable

To lead a team of people managing all aspects of data delivery to GDS and other Airline and on-line booking systems as well as the fulfilment of data supply of government contracts, analytical services and the creation of electronic and printed timetable products for Airlines, Airports, and OAG in-house products. Current revenue in excess of $10M per team..