Lisa Raquel Email & Phone Number

Roseville, California

Within the first year of employment, I received fast-track promotion, advancing from Customer Success Manager to Senior Customer Success Manager. I mentored Fortune 50 companies to help increase their self-sufficiency by incorporating Jifflenow methodology’s staff training. I collaborated with marketing to develop new and existing customer onboarding assets. I worked to carry out the customer lifecycle from onboarding to adoption to expansion. Throughout my time, I made strong connections with stakeholders to ensure business outcomes were met and customers were satisfied. Key Accomplishments: • Coordinated with other departments to implement adoption methodology to decrease churn to 3%, increase renewals, and ensure customer satisfaction. • Grew existing ServiceNow account from $20K to $180K through sales collaboration. • Exceeded annual goals with client renewal rate above 90%.• Produced highest customer loyalty ratings Net Promoter Score quarter-after-quarter, Q2 18 – Q1 20.

Roseville, California

As the Customer Success Manager, I strived to establish strong relationships with customers while guiding them through software troubleshooting to ensure satisfaction. I also served as project manager for internal and client facing departments to create timelines and deliverables. Key Accomplishments: • Expanded skillset while participating in development utilizing JavaScript and HTML, as well as fine-tuning website platforms, form builders, and DNS settings. • Implemented sales strategy and email marketing campaign to increase sales 25%. • Owned 60-80 enterprise accounts while managing $6-$10M in ARR.

Granite Bay, Ca

As the Sales Operations Manager, I worked to maintain a liaison relationship with internal departments such as sales and operations to communicate about best practices. I led the sales department through new hire training and day-to-day operations while promoting company goals. I frequently utilized SLA’s for weekly business reviews, completed weekly management reports, and ad-hoc projects. Key Accomplishments: • Administered quality control to more than 600 customers a month. • Provided direct contributions to Sales Team resulting in a record high month of 144% growth. • Improved sales from 54% to 90% with a clear process increasing customer satisfaction.

Sacramento, California

As the Project Manager at AT&T, I created and delivered award winning solutions, aided in executive review calls with Vice Presidents to develop strong relationships with key decision makers, and optimized workplace communication all while guaranteeing the projects met AT&T’s quality standards. Key Accomplishments: • Balanced the management of 10 projects with the management of 10-30 staff members while achieving project budgets amounting in $2B.• Served as project manager on pre-sales estimates to clients within Government/Education for deals of greater than $10M.