• Complete accountability of all assigned client queues to meet all SLAs• Triage service desk tickets to ensure they’re of the proper type and are assigned to the right resource in a timely manner• Troubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management procedures• Ensure all service desk tickets are in the proper status at all times• Maintain an active communication with the client using the Jira Service Desk to ensure 100% client satisfaction• Responsible for the assigned client queue(s) to ensure that the extended Arkalytics team is properly prioritizing production support issues• Monitor Tableau Refreshes for success and triage and respond to any failures proactively• Proactively ensure that for assigned clients, all batch cycle process run successfully and respond to any failures proactively by engaging a support engineer on the team• Develop and test updates to SQL/View mappings at clients request• Advise and assist clients in the development of Custom Content in their sandbox and suggest best practices• Make database (SQL) and visualization updates to resolve issues and complete other custom service requests and projects• Work closely with the team to identify process improvements within the service delivery team• Engage directly with clients via the service desk to ensure their overall satisfaction and promote adoption of our platform• Provide training sessions to clients on how to use dashboards and SQL

MATM CREATIVE IS A VISUAL DISRUPTOR USING ABSTRACTION AND TECHNOLOGY TO CREATE IMMERSIVE AND INTERACTIVE EXPERIENCES. CREATING THE ACRYLIC MIXED MEDIA PAINTING IS ONLY THE FIRST STEP IN THE PROCESS. Once the textures, colors and balance is right, then the work of creating the complimentary augmented reality experience begins. Using Adobe After Effects, Lisa Reed Preston creates the augmentations that bring the artwork to life and husband and partner Josh Preston composes and records music to accompany the piece.

• Use SQL to evaluate data queries, extract the data, and for data quality testing. • Create report mockups for developers using Power BI, Power Query and Dax. • Lead scrum ceremonies including daily stand-up, refinement, planning and retrospective. • Gather and document requirements from stakeholders, product owner, and developers for reports, dashboards, metrices, and KPIs. • Create source to data warehouse mapping specifications, data models, and data flow diagrams for use by data warehouse development resources. • Build user stories with acceptance criteria for team backlog refinement and prioritization. • Develop and manage effective working relationships with other departments, groups, or personnel with whom work must be coordinated. • Be a catalyst/change agent to migrate reports from SSRS to Power BI. • Continuously examine, develop, maintain, and update team’s supporting documentation, data dictionaries, standards, and guidelines. • Ensures team adheres to industry and regulatory standards and actively utilizes best practices.

Administer all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectivesCoach Developers and Business Partners on Agile process

Data Literacy Lead• Develop and implement data literacy and up-skilling plan aligned with IT strategy including training, engagement and collaborative opportunities• Create and lead Data Literacy pilot program focused on users of new visualization platform• Expand pilot program throughout organization through targeted cohorts and activitiesOperational Change Lead• Collaborate with Director of Data & Analytics to identify process inefficiencies and build business case for change• Create and maintain process improvement plan for Data & Analytics team• Lead Operational Change Management team

Reporting Analyst, Sensitive Data• Collaborate with internal and external customers to design, develop, maintain and manage advanced reporting packages in Power BI and Tableau, fed by data from Snowflake, SAP HANA, and Alteryx• Develop reports to analyze Human Resources KPIs, Diversity & Equity, and Employee Health and Safety• Maintain system and application documentation for assigned systems and/or projects.• Collaborate with HR and other LP teams to understand the business problem, and research necessary requirements, data sources and data quality• Tell a data story in a clear and fresh way • Develop and document test plans, new procedures, training, implementation and troubleshooting of BI reporting applications.• Protect sensitive data

• SEL-focus instruction• Inquiry based learning• Individualized learning plans for all students• Lead Professional Development on Student-Led Conferences and organized school-wide digital and physical files.

• Teacher of the Year 2014-2015, 2017-2018• Presenter at The International Conference on Urban Education 2018• STEAM microcredential • Infinite Campus Teacher Coach• Turnaround Corps Teacher• Teacher Leadership Institute• TVAAS:4• Math, Science, STEAM, Reading, Language Arts, Social Studies, Film/Photography, Teen Living, P.E.• Quantum Learning Instructor• Presenter at Tennessee STEM Innovation Network's Innovation Summit re: Zombie Computers

• Write copy and client correspondence• Traffic marketing projects, organizing graphic designers, copy writers and manufacturers• Create marketing treatments and creative briefs for new projects• Assist on photo and video shoots, including booking talent and other necessary staff

Coached air talent on improving their technique. Reviewed and evaluated listener research, implementing changes when necessary. Recruited, hired, trained and managed part time employees and interns, Managed song selection, categorization, library size, rotation rules, and implementation of audience research. Ensured that music production and promotions all appeal to target audience for each channel. Established and maintained numerous labels and industry contacts within specific genres. Secured live performances by artists.

Provided assistance to Manager and General Manager of major musical recording artist Sting. Duties included processing artist license requests, coordinating tour details, special events (i.e. Rainforest Benefit concert and Timothy White Benefit), and album release duties as it relates to "Sacred Love" release.