Lisa Reinhardt Email & Phone Number

Londonderry, Nh, Us

Burlington, Ma

• Created Center of Excellence to centralize, and standardize logistics and processes related to providing development solutions• Developed standard operating procedures to govern the COE and established new processes for monitoring and tracking activity and metrics• Collaborated with HR Business Partners to implement short and long-range learning and development initiatives that supported achievement of strategic objectives• Managed the employee Source Trip program• Identified and introduced no cost and low cost development opportunities to employees• Facilitated various instructor-led classes (leadership and professional skills) across the organization to all levels of employees• Reviewed and revised course content based on participant feedback and changing business needs• Partnered with curriculum owners to ensure training needs were met at all sites• Managed and maintained Sharepoint (intranet) continuous learning, performance, leadership, and onboarding content• Assisted with re-design and launch of new employee orientation and formal onboarding program• Managed various HR corporate memberships (Masie, Bersin, HMM, AMA, Rosetta Stone/Globesmart, Chart Learning) and external vendor relationships• Monitored spend versus budget of $1.9M• Maintained master course code list, and managed administrative access to learning management system in PeopleSoft• Participated on SuccessFactors integrated talent management system project team• Delivered 360 feedback results and provided 360 coaching to employees

Reading, Ma

• Created functional competency models for all departments and introduced models to all employees through career development workshops• Implemented a learning and development strategy to enable achievement of business objectives• Monitored creation of individual development plans by all employees to ensure the 10-70-20 development model was properly utilized and training opportunities for the greatest development needs were available• Identified, coordinated, and communicated training opportunities with clear alignment to competency needs within the organization to help build and maintain the talent pipeline• Designed and implemented a formal mentoring program• Identified, sourced, and managed external training and development resources/vendors.• Facilitated the 360 degree assessment process (Lominger) and managed outside coaching consultants• Partnered with learning colleagues in other business units to identify leadership development needs and solutions, as well as company-wide training initiatives• Tracked, recorded, and reported on training hours for all Keurig employees, followed up with managers and HR, as needed, to ensure completion of required training• Assisted employees with career development by providing career coaching services• Fostered improved team performance using MBTI team profile assessment• Monitored training budget and ensured timely payment of invoices• Built and maintained relationships with internal customers, and provided customized training and development solutions based on business needs within each group• Organized annual Career Development Week and Learning Expo events

Billerica, Ma

• Partnered with managers, directors, and VPs throughout the company to assess and analyze learning and development needs and participated in designing and delivering appropriate L&D solutions to enhance company performance• Designed, implemented, and operated a wide range of in-house training and/or organizational effectiveness programs at the corporate and divisional/functional level that were aligned to company leadership competencies, including a series of management development courses• Redesigned new hire orientation program and provided continual improvement with the introduction of an onboarding program for all North America sites• Designed and delivered courses in a variety of formats, including on-line and instructor-led• Defined metrics, assessed and monitored the effectiveness, impact and results of learning and development initiatives• Managed partnerships with external contractors and vendors used to develop and/or administer in-house training programs• Created behavioral anchors for custom leadership competency model, incorporated them into Millipore’s online 360 tool, and provided coaching to 360 participants• Created/designed online Career Management Guides to provide employees at levels in the organization with talent management resources• Provided L&D perspective to Integrated Talent Management team during selection phase for new vendor

Billerica, Ma

• Assisted with the development, implementation and training for a validated learning management system• Managed new hire orientation program, including conducting new hire orientation, maintaining content and materials, and coordinating executive speakers • Developed a new hire orientation process for field employees including the creation on an online training module• Introduced a practical set of systems and procedures for learning and development, including online registration, communication and logistics• Tracked the cost of training per employee for all courses offered by Human Resources • Audited new hire orientation process at all North America sites to ensure compliance with internal controls• Developed a series of online performance management training modules• Administered the 360 survey tool