Lisa Reinhardt Email & Phone Number

Londonderry, NH, US

Burlington, MA

• Created Center of Excellence to centralize, and standardize logistics and processes related to providing development solutions
• Developed standard operating procedures to govern the COE and established new processes for monitoring and tracking activity and metrics
• Collaborated with HR Business Partners to implement short and long-range learning and development initiatives that supported achievement of strategic objectives
• Managed the employee Source Trip program
• Identified and introduced no cost and low cost development opportunities to employees
• Facilitated various instructor-led classes (leadership and professional skills) across the organization to all levels of employees

Reading, MA

• Created functional competency models for all departments and introduced models to all employees through career development workshops
• Implemented a learning and development strategy to enable achievement of business objectives
• Monitored creation of individual development plans by all employees to ensure the 10-70-20 development model was properly utilized and training opportunities for the greatest development needs were available
• Identified, coordinated, and communicated training opportunities with clear alignment to competency needs within the organization to help build and maintain the talent pipeline
• Designed and implemented a formal mentoring program
• Identified, sourced, and managed external training and development resources/vendors.

Billerica, MA

• Partnered with managers, directors, and VPs throughout the company to assess and analyze learning and development needs and participated in designing and delivering appropriate L&D solutions to enhance company.
• Designed, implemented, and operated a wide range of in-house training and/or organizational effectiveness programs at the corporate and divisional/functional level that were aligned to company leadership competencies.
• Redesigned new hire orientation program and provided continual improvement with the introduction of an onboarding program for all North America sites
• Designed and delivered courses in a variety of formats, including on-line and instructor-led
• Defined metrics, assessed and monitored the effectiveness, impact and results of learning and development initiatives
• Managed partnerships with external contractors and vendors used to develop and/or administer in-house training programs

Billerica, MA

• Assisted with the development, implementation and training for a validated learning management system
• Managed new hire orientation program, including conducting new hire orientation, maintaining content and materials, and coordinating executive speakers
• Developed a new hire orientation process for field employees including the creation on an online training module
• Introduced a practical set of systems and procedures for learning and development, including online registration, communication and logistics
• Tracked the cost of training per employee for all courses offered by Human Resources
• Audited new hire orientation process at all North America sites to ensure compliance with internal controls