Lisa Baker Email and Phone Number

Director of 3 family owned residential and supported living residential care homes in Derby.Providing support and ongoing care for adults with learning difficulties.

Group Facilities Manager for Arena Racing managing hard FM services across 21 sites, assisting with centralising functions, contractor management, projects and life safety functions.

Managing the property maintenance for the south / south west region of Puregym, includes circa 60 clubs managing there day to day reactive needs and scheduled PPM requirements.Working closely with Development for new sites and refurbishments and managing my own small projects within our department.Conducting scheduled condition surveys and opening audits and following through on works and improvements for both co-workers and members.Managing budgets and ensuring costs are agreed and signed on within agreed timescales.Working closely with H&S and ensuring site teams are aware of responsibilities and mentoring / training where needed.

My role with Ikea involved managing the TFM services for the South West region of IKEA, this included managing the day to day management of on-site engineers, contractors and projects.I worked closely with the store steering groups to manage budgets, expenditure, global expectations and standards of the M&E, services and fabric of the stores.

My role within the WYG asset management team was one to support the clients, I assisted in the maintenance of compliance, occupational health and Health & Safety monitoring in respect of company property refurbishments and construction, produced technical review audits and scope and PC inspections, for Co-op food, funeral and MOJ sites, as part of this role I held an enhanced DBS.

Managing the reactive day to day maintenance of 120 stores within the South West, supporting 5 Area Managers and 4 Regional Managers in emergency repairs and disaster recovery, refit scoping, construction handover and h&s inspections.Managing my own budget, quotes, estimates and contractors.Conducting condition surveys, H&S audits and tracking project works, working closely with Capital and construction teams.

My role required me to manage the main manufacturing factory and offices based in Clevedon for Edwards Vacuum, part of the Atlas Copco group, maintaining and managing the contracts for hard and soft services, working closely with the Health and Safety team. During my time with the team I had to manage a number of installation and refurbishment projects, controlling budgets, contractors and documentation updating the sites PPM and contractual maintenance obligations.Being part of the EHS team I managed to successfully make several contractual and SLA changes resulting in significant budgetary savings.I successfully project managed 2 site relocation projects and a full closure and dilapidation works of one of the factories - a project cost of £600k, with further projects for redeveloping the main sites layout, welfare and facilities.As part of my role I had a small in-house team of engineers whose roles and day to day management I controlled via the use of the in-house CAFAM system to manage the reactive and scheduled maintenance.

My role involved managing 11 national offices based out of the Nottingham head office, I had a team of 32 staff at the head office and subsequent contacts at each of the satellite sites where we managed the requirements for TFM, Administration, H&S, Security, Travel and Accommodation, my role involved the management of contracts and contractors for all hard and soft FM services, maintaining property portfolios, SLA’s, insurance requirements, projects, and conducting site audits to monitor maintenance, KPI’s and SLA’s, building requirements and H&S needs ensuring that all statutory regulations were being met.Managing my team's absence, training requirements and development, by conducting or arranging training and carrying out annual appraisals.During my time at Freeths I also managed several projects including the change over of national contracts for Photocopying and Archiving and managed to save a significant percentage on contract costs, plus several refurbishment and relocation projects.

My role required me to manage and organise the Facilities Services and Maintenance for the offices belonging to Morgan Sindall, whilst based at the head offices in Rugby I also managed the full time requirements for the satellite office at Stratford Upon Avon and was on hand to assist with all requirements at the national offices covering hard and soft FM requirements, management of leases, and services including couriers, stationery, printed goods etc.On a daily basis I had 10 full time staff to manage, control leave and training for, and several contractors and contracts to liaise and manage.I also worked closely with the Finance and Procurement departments to control spend, invoicing, contracts and budgeting.

Working within the newly built Kingsmill Hospital, near Mansfield, my role included the Commercial Management of the FM Contract for Skanska, including Monthly and Annual forecasts and budget planning for a two year forecast, profit and loss reporting, producing invoices for payment, and managing aged debt reviews with the clients, negotiating all contracts for supply including subcontractors for all PPM and reactive work, hard & soft services staffing / salaries / agencies etc. Working alongside the Contracts Manager, the role required financial management, planning and knowledge of the contract and budgets to perform to.We were also tightly monitored against the Trust Compliance Monitoring team and had to agree, defend and produce reports for the monthly contractual compliance deductions.

My role whilst at the Council was to manage a number of Council properties including the main offices and update, maintain and manage the Contracts for hard and soft services. Introduce a new and clear auditable document system and create an H&S management system for the site. Whilst in this role I also managed a full Council churn project and the close down of one of the offices, including furniture, planning, building and costs.

Working as Premises Manager on a BSF, D and B school in a deprived area within the Leicester City had many challenges but being a site which was also currently a building site included managing the building contractors and hard & soft services within a property that runs with approximately 900 students and approximately 145 staff.My duties included managing the in-house cleaners and there areas of responsibilities, the in-house team of Premises Officers for maintenance, M&E and PPM and external contractors for Security, Grounds Maintenance and all of the schools requirements via the in-house Concept system.It was part of my role to ensure all work requests were completed within deadlines to ensure that penalties and fines were not costed to the contract and that best practices and all Health and Safety issues were controlled.

Whilst working for Cyril Sweett as part of the Contract Administration Team for Hammerson UK as a site based Project Manager on a 3 year mixed use development with a project value of £350m covering all elements of the works including retail delivery, residential (including social housing), restaurants, leisure and extensive external works including major rerouting of traffic around Leicester City centre. The development includes a new retail extension of 60k sq m providing the city with a retail location of 1 million sq m, offering over 100 retail stores, 20+ restaurant units, 124 apartments, a 12 screen cinema and a new multi-storey car park which is accessed across a dual carriageway and increases the current capacity to 3000 spaces.My main responsibilities included the handover of key project areas including stores to retailers such as John Lewis, National Amusements, Next and other major national retailers ensuring that all individual requirements have been met and handed over in the correct manner with the correct documentation and certification.I instructed the Clients contractor on retailer requirements ensuring works are carried out as requested and compile observation reports and following issues until resolved.I was also responsible for producing relevant schedules and programmes showing all instructions issued client requirements, services and issue to all relevant parties.With part of the tenant handovers I updated and issued Sectional Completion certification and handover documentation ensuring that all CMT parties were producing the relevant information in a timely manner.

As Facilities Manager for the BBC sites in Leicester and Nottingham I had to supervise all soft services and oversee the hard services contracts ensuring cost effective expenditure within budgetary requirements, organising staff training matrix and supervising staff duties, auditing performances producing reports and assessments maintaining systems ensuring they where current and available for audit.I managed and organised projects including working towards ISO certification monitored the site compliance of statutory Health and Safety Company and client procedures and producing method statements, risk assessments and permits.

Over the five years of working within the Facilities team for Siemens my main responsibilities incorporated the management of a property portfolio of 46 sites including the head office in Nottingham 7 national offices and 38 industrial storage depots, this involved the expenditure of all hard and soft services contracts, monitoring site compliance of Health and Safety regulations, monitoring and producing monthly KPI and SLA reports on Contractor performances, services and costs.I managed many project including developments and refurbishments of office environments the close down and relocation of buildings and staff including planning, budgets, specifications, quotes, contractor and working schedules and resourcing.On a daily basis my role included the interaction with contractors and clients attending reviews and listening groups, acting as the initial contact for all site issues and on site contractor employees, producing reports and manuals updating site procedures and when applicable organising or undertaking training for site H&S issues such as fire/bomb threat response plans and fire warden training.