IT professional with over 20 years' experience in analyzing business processes and software. Expertise in leading cross-functional teams in the design, development, documentation and delivery of process innovations. Strong communication, prioritization, analytical and customer service skills. Enthusiastic about producing high quality work by being thorough in the details, quickly identifying potential roadblocks and effectively communicating the solutions.Senior Business Analyst | Problem SolverCore Competencies:• Communication Skills• Leadership• Analysis• Problem Solving• Strategic Planning• Stakeholder Management• Documentation/Writing• Word, Excel, PowerPoint, Outlook, Teams, Visio, Microsoft Projects, Jira, Confluence, PeopleSoft ERP•Experienced with the Software Development Life Cycle (SDLC); planning, analysis, design, development, implementation, testing, deployment and maintenance.•Knowledgeable in Agile and Waterfall methodologies. Experienced with Jira Agile software.•Reputation for building strong relationships. Able to successfully communicate with Stakeholders to understand their requirements while keeping the Company goals and integrity of the software system/business process in mind. Successful at giving Stakeholders the “hard news” in an honest fashion that leads to effective collaboration on solutions to potential roadblocks.•Knack for bridging the gap between Stakeholders and technical development team by effectively interpreting and communicating requirements. Instrumental in assisting the technical team with architecting the logical design of the software system, including screen design and specifications, data modeling and documentation of logical processing flows.•Articulate communicator known for paying attention to details. Strong ability to take-charge and follow-through.