Lisa Rolf, Mba Pmp Csm Email & Phone Number

Decatur, Ga, Us

Satellite Beach, Florida, Us

Clients include:* Providence Health - managing system-wide rebrand for one region.* TNP / The Namaste Project - Project and product management for digital product development.* Dancing Dogs Yoga - Business process optimization, strategic planning and project management and studio management.* Deliverable (mydeliverable.com) - Advisor for product development and client onboarding.* Geno.me - Product Manager.* Delta Air Lines - Initiative Project Manager, Integrated Operations.

500hr RYTI teach restorative, yin, slow flow vinyasa at Dancing Dogs Yoga in Atlanta + assist yoga teacher training and teach on retreats.

Chicago, Illinois, Us

Lead teams to delivery projects on time, on budget, on strategyScope, plan and kick off new businessParticipate in new business pitchesOversee client programs for key clients to optimize billability and marginOversee portfolio book of business to optimize delivery

Atlanta, Georgia, Us

Implemented company wide systems and processes to streamline deliveryScoped, plan and kicked off new businessLead and managed projects from discovery and requirements process through launch and ongoing enhancements

San Francisco, Ca, Us

Oversee project management team in Atlanta studio and contribute to studio leadership.

Marietta, Ga, Us

Partner with founder/managing director to achieve long-term strategic goals and objectives, while increasing operating performance and executing near-term business plan.Participate in all aspects of managing the company including but not limited to, business planning, marketing, business development, budget preparation and forecasting, corporate policies and procedures, and solving internal or external issues as they arise.Formalize and build practices in the following areas:• Business Process & Operations• Financial Management• Client Service• Marketing/Branding• Account & Project Management• Human Resources

As Director of Client Services, I lead, managed and developed a team of account managers in the healthcare marketing managed services group. The team develops integrated, multi-channel strategies for healthcare providers as well as plans, executes and measures complex marketing programs and campaigns.In the role, I also ensured that the team delivered digital marketing solutions that were in line with industry best practices and monitored the effectiveness of the the team against SLAs and KPIs, driving change as needed to deliver continue service improvement. Job Responsibilities Included:* Ensured operational procedures and practices are well defined, documented and consistently applied* Identified and implemented change within the team to ensure it can new service offerings could be delivered* Set and continued to evolve the overall direction, marketing strategy and guidelines for delivery team* Recruiting, developing and engaging the team* Launched a new offering for integrated marketing campaigns* Worked closely with extended teams to ensure new clients were on-boarded seamlessly* Provided an escalation point for clients if needed* Supervised a team of 10-15 account managers, analysts and content creators

Philadelphia, Pa, Us

* Projecting resourcing needs* Developing process for revenue projections* Reporting and optimizing staff utilization* Facilitating cross department communications* Overseeing contractor usage: forecasting, contract development, on boarding, auditing of contracts, maintaining contractor list, * Employee on-boarding* Vendor contract management * Process definition and roll out* General office management* New Business response management* Support SOW development

Philadelphia, Pa, Us

• Directly supervised 3-5 project managers.• Participated in new business proposal development and presentations including cost/benefit analysis, initial scoping, and timeline development.• Developed processes for agency and Project Management department.• Served as program/project manager for highest priority projects when needed.• Managed resource projections and planning for account or company.• Developed and implemented training plan for Project Management department.• Recommended alternative approaches for task sequencing, development or staffing in order to address budget or schedule constraints.• Performed Account Management role when needed.• Served as ScrumMaster or Product Owner role when appropriate.

New York, Ny, Us

Industry: Automotive (Tires)• Directly hired and supervised 3-4 project managers including performance evaluations and career development..• Indirectly managed project teams up to 35 people and supported the growth of the project team from 15 to 35 people..• Participated in new business proposal development and presentations including cost/benefit analysis, initial scoping, and timeline development.• Developed processes for account. • Served as program/project manager for highest priority projects when needed.• Managed resource projections and planning for account or company.• Developed and implemented training plan for Project Management department.• Recommended alternative approaches for task sequencing, development or staffing in order to address budget or schedule constraints.• Established processes and standards for new account.• Drafted contacts (Statements of Work and Change Orders) for account.• Supported significant account revenue growth for the year.

Philadelphia, Pa, Us

Industries: Telecommunications/Wireless, Retail, Home Services, Higher Education, Consumer Packaged Goods, B2B / Data Management• Oversaw strategy and implementation teams of 10-22 members for large multi-team/multi-project programs.• Managed team of 3-10 project managers including performance evaluations and career development.• Developed and documented agency processes and methodologies.• Implemented new time tracking/accounting/project workflow solution.• Defined working model for agency incorporating agile/iterative development with waterfall approach.• Served as program manager for large website build and enhancements.Initial website build budget: $1,000,000; duration: 4 monthsPost launch support and enhancements budget: $8,000,000; duration 2 years• Served as program manager for primary retainer client.Annual budget of $2,000,00030-40 projects running concurrently for 5 different brands

Atlanta, Ga, Us

Industries: Retail, Clothing

Irving, Texas, Us

Industries: Telecommunications/Wireless, Pharmaceuticals, Consumer Packaged Goods, Baby CareActivities * Successfully implemented a direct campaign that involved 13 weekly drops, 3 mail pieces, 2 emails, with 22 versions per piece. Total project budget: $7,200,000 * Launched redesigned web sites for two major companies within the baby care industry. * Managed ongoing CRM campaign for major telecom provider. * Developed workflows for complex data processing required for management of customer data.

Minneapolis, Mn, Us

Industries: Telecommunications / Wireless• Managed monthly account deposit process for rewards programs.• Implemented web management of employee incentive program.• Hired, trained, and supervised team of project administrators.• Participated in several quality improvement teams (chairperson of three teams).

Master Of Business Administration (M.B.A.), Business Administration And Management, General

B.A., Resource Management