Account Manager | Client Relationship Manager | Program Implementation
Partnered with sales team and client HR Executives in key program initiatives to motivate and engage employees through the implementation and ongoing management of a web based employee recognition technology platform. Assisted in establishing program implementation and budget goals, making design recommendations to meet those objectives, with average of 3 new clients quarterly. Developed implementation timeline, documenting and driving decisions in weekly team calls for project scope, HRIS data integration, branding, copy and images for IT website development and associated print and e-mail components for a successful launch. Responsible for ongoing program success and client satisfaction for portfolio of 25+ accounts, including ongoing data feed updates, problem resolution, reporting, monthly billing, and increasing utilization with expanded content, platform upgrade or special customized promotions to engage their audience. Provided quarterly program portfolio revenue forecasting to company management, with revenue results reflecting 15-20% growth each quarter. Managed and executed project to capture key national healthcare account's Hospital Week promotional product purchasing, resulting in $260k in discretionary sales revenue (a 32% increase over previous year) and 99% positive reviews in post sales customer response survey.
