• Manager for the Control’s Reporting & Analytics team:o Collaborate with Functional Control Officers, Business Areas, and Corporate teams to produce reporting and analytics for Line of Business (LOB) leadership, JPMC leadership, and the Board of Directors.o Generate monthly dashboards were developed to encourage on-going collaboration with business partners and maintain communication and risk awareness to effectively monitor RCSAs.o Continuously evaluate how to improve existing reporting and develop new reporting to accommodate and anticipate changing business requirements. o Create and maintain reporting processes while documenting procedures for consistency and transparency across Commercial Card for the O&C team.o Significantly decreased overall count of issues and action plans by 65% in the last two years by adhering to Issue Management’s guidelines and effective collaboration across the business.• Program Manager for executing the New Business Initiative Approval process (NBIA) for the Commercial Card business. Successfully established and implemented a LOB Committee; coordinate cross-LOB participation with executive management from Commercial Bank (CB) and Corporate Investment Bank (CIB), with efficient program execution receiving excellent Quality Assurance (QA) reviews.• Program Manager for executing effective compliance for Commercial Card’s Operational Risk Loss Events process (RED). Successfully identified audit violations impacting three Sub-Lines of Business within the firm wide policy and secured necessary exceptions for reporting fraud transactions as net values for all of CCB.• Manage and direct the Commercial Card Risk & Control Committee meeting by ensuring key content meets charter requirements and is more succinct. Successfully reduced overall material by 85% and reduced the meeting’s timeframe by 50% to improve the meeting’s effectiveness and use of management’s time.

• Supported a direct relationship with several GCC Executives by on-going engagement:o Identified risks and impacts within the business through regular discussion on decisions and decision-making process to ensure the appropriate level of risk exposure.o Ensured on-going communication and awareness between Business Management and Risk on business performance, strategy, and change initiatives.o Interpreted the risk governance structure and operating model with clearly defined roles and responsibilities and served as a conduit and clear escalation mechanism for risk issues.o Demonstrated effective challenge between Risk and the Business by on-going discussions through successful relationship building.o Maintained and encouraged regular dialog to foster awareness on existing and potential risks within the GCC business.o Maintained awareness of business initiatives and promoted education on risk across all lines of business to ensure a strong risk culture.• Educated and built partner relationships with the business to ensure integrity of the Risk Framework implementation, including identification, tracking, and management of risk.• Participated in all change initiatives, material process changes, new concept or business initiatives, and new or amended third party relationships.• Acted and engaged with the Executive Leadership Team (ELT) as the Risk SME on all business activities and projects.• Evaluated risk impact of all material issues (including ISTAR, RAMP, Privacy breaches, and P1S1 issues) and ensured activity was properly captured in the RCSA system of record.• Engaged in root cause analyses on identified issues and gaps, determined materiality, and ensured remediation plans are effective in nature.• Assisted in the facilitation of root cause analyses on Operational Risk Loss Events.• Performed Quality Assurance testing on material processes.• Facilitated RCSA reviews at the individual business group level.

• Evaluate incident’s root cause from legacy platform in preparation for trend analysis for all regulatory and financial impacts.• Research incidents using multiple tools and systems, and working with business leads for validation.• Prepare summary analysis on research and findings for the Capital One acquisition.

• Led the global Standard Reference Data and Issues and Actions programs of the Operational Risk Management (ORM) framework: o Coordinated a cross-functional reporting working group including Compliance, SOX, Internal Audit and Operational Risk to provide consolidated risk, issue and action reporting to senior management.o Facilitated periodic reviews with the assurance functions of the shared Process, Risk and Control Library to ensure consistency of reporting based on the current environment.• Developed and implemented employee risk awareness training to +700 employees in the United Kingdom, +200 employees in the Asia Pacific Region, and +700 employees in North America with an emphasis on the Three Lines of Defense. Training promoted early identification of and recovery from events through increased awareness.• Temporarily moved to London to hire, manage, and transition new members to the ORM team.• Monitored the compilation of Operational Risk reporting and input to regional and global Risk and Governance Committees (Americas, Europe and APAC).• Provided leadership and support to department staff to promote knowledge and idea sharing, learning, open communication, achievement, and teamwork.• Fostered relationships, globally, with business area Operational Risk Coordinators including front-office, Operations, Finance, IT, etc.• Created and documented Operational Risk Procedures for Key Indicators, Issues and Actions, Risk Monitoring and Reporting, utilization of Standard Reference Data, Client Asset Segregation reporting, and employee training to satisfy the UK’s Financial Services Authority (FSA) requirements.

• Researched, analyzed and documented complex Operational Risk Management program deliverables which measured the progress and status of the Operational Risk Management program. • Designed, developed and distributed reports to management throughout the Company.• Analyzed and interpreted internal and external data in support of department objectives.• Coordinated with other Operational Risk centralized teams across various legal entities in preparing analytical metrics for Operational Risk.• Prepared quarterly and annual forecasts for the department and conducted variance analysis of actual expenses monthly and quarterly.• Created regular and ad-hoc reporting to support monitoring and control of operational risk.• Provided report data to company management, the Operational Risk Management Group, Risk Management Committee in accordance with scheduled timeframes and to internal and external auditors and regulators, as needed.• Coordinated with other Operational Risk centralized teams across various legal entities in preparing analytical metrics for operational risk.• Managed quarterly loss reporting and reconciliation for all operational losses/near misses.

• Analyzed internal initiatives to identify risks, assess risk levels, identify mitigating controls, and assess risk level with controls implemented to minimize operational risk and increase economic capital.• Cross-trained other Risk Associates in the line of businesses (e.g. Finance, HR, Legal, Compliance & Audit).• Efficiently manage production meetings and review all risk assessment projects to increase comprehension and expertise among teammates.• One of 12 employees selected out of 300 to comprise a leadership group for the Business of Banking initiative.• Effectively rolled out new policy, procedures and online database requirements for all risk assessments by facilitating various custom presentations and webcast seminars to 1000+ employees.• Produced weekly and monthly reporting to illustrate monthly KRIs for line of business functions to Executive management.

• Saved the Bank approximately $50k in travel expenses by delivering training through net conferencing software (webcasts).• Successfully integrated the department which was located on two separate floors into a brand new office space (e.g. coordinated move for 22 employees, ordered necessary office equipment, kitchen needs, and researched & setup accounts with various vendors). • Prepared reports, presentations and proposals for the Executive Risk Committee’s quarterly meetings.• Participated and administered Risk Self Assessments for various lines of business to improve current processes and to identify and mitigate current operational risks.• Assisted in development, QA testing, and rollout of a mandatory risk assessment database.• Assisted in special projects and ad hoc reporting as needed.